Ocean Basket Sunward Park — Restaurant in Gauteng

The manager Michael made a mistake with our payment method, as every human does from time-to-time, but when confronted about this to find a solution for the error he dismissed us and claimed that this was not his problem and none of his business. He told us to leave or he will call security, he told us that he wont fix anything and we should return on monday. Only after we contacted our legal advisor did he call his head office to try and resolve this issue. Only after the commotion died down did he apologize and admit to his error. This behavior from the manager Michael is unacceptable. As a place that serves the public we live by the code "the customer is always right" and this time around the customer was right but the manager, over-confident, because we are a young black couple tried to take advantage of the situation and disrespectfully dismissed our concerns. We told him of his error in a calm manner and tried our best to show him what we meant by "and error was made" instead we were greeted by arrogance and unprofessional behavior. He made us feel as if we were trying to rob them or something, or simply shouldn't be there. Thank you Ocean Basket Sunward Park, you can continue serving your favorite race. We will stay out...

My husband passed away 3 years ago. Our last wedding anniversary dinner was at Ocean Basket Sunward Park. On 1st October on what was our anniversary I suggested to my son we go out for dinner. There was 3 of us as his partner would be going with. Due to the time we decided to get take aways as we only got there around 7:30. We ordered seafood and for lunch for next day for work 2 sushi platters. We got home and ate. Thursday morning my son told me he was not impressed with the food. I agreed considering our total bill was almost R1700. At work I took out my platter for lunch and was not impressed. The sushi fell apart as if it was made in a huge hurry. No problem with the service from the waiter though he was fantastic and we left a good tip. I was disappointed with the food and the fact that snails were no longer...

Worse place ever.The food was wrong; and the manager Mark was very rude making us feel like it's our fault.We will never ever eat there again.Sunward parks food terrible.Firstly the order was wrong after waiting an hour for our food.We asked the waiter if the wine was dry as we do not want sweet rose.The waiter opened the bottle and poured the wine.We saw the wine and it looked like sweet rose wine.The waiter put ice in to our wine glasses.Again we told the waiter we dont want sweet wine.The manager Mark said that we cant change the bottle of sweet wine and that he can't change it because there was ice in our wine.We said to him we dont want the sweet wine so he said phone the head office to complain.The manager was extreemely rude.The manager Mark should be taken out his position as manager. Get rid of the manager...