Roman's Pizza Blue Hills — Restaurant in Gauteng

I ordered a thin base pizza and they gave me a thick base that was raw in the middle. I told them that they did not get my order right and that I would have taken the thick base but it was raw in the middle. We couldn't wait for them to make another pizza because we were in a hurry. We asked for a refund and the manager said it takes 2-3 weeks, mind you we had just paid a couple of minutes ago with cash. They asked for the receipt and took down our details down to process the refund. When I got home I called and asked for a reference for my refund and they said their boss will call us later. My worry is that they will say there is no proof of us paying for the food and refuse to give us our money back. I also gave them an option of delivering the food to my place but they refused. I am really...

We ordered online, the delivery amount was added to our order. However, after we placed the order we received a call from the restaurant stating that our house is too far away for delivery. When probed, the person on the phone said that the driver does not want to travel that far and that we needed to pay extra for him to do so. As a delivery fee of over R 40.00 had already been added to our bill, I refused, only for the delivery guy to arrive and also flat out ask for us to pay extra. I have no issue tipping someone for good service, however this crossed the line as it was more of a demand for extra money than a tip. Not what you expect when placing an online order with a large franchise....

Placed an order for a certain time which was accepted. About and hour and a half before delivery time we were called to ask to move the delivery time to an hour before the original time, which we agreed to only to be phoned 30 minutes before the original time and told that the drivers were all refusing to deliver in our area. We were then told that there was only 1 driver who was willing to deliver the food but an extra cost above the original delivery fee because we are “further than 5 km away”. We are actually 4.4 km from the shop. Very unprofessional, will not be returning to...