Wimpy — Restaurant in Gauteng

I went in to get a banana milkshake yesterday afternoon right aftrer 2pm. I ordered it as a takeout upon collecting my order, a lady on the counter gave me a nasty look while handing me my shake.. I didn't pay attention to it untill someone mentioned it to me that " why would that lady look down on you like that? Wimpy please advice your female employees to go to gym, perhaps it will make them feel less threatened by a presence of a woman younger, reserved and respectful and beautiful. I can't control how people treat me when I'm always respectful but it doesn't mean I'm gonna accept this type of attitude. I treat people with kindness and respect and I think it should be a principle of everyone especially when you working in a environment that is in the food industry you can't just look down on customers because of your insecurities. It was distasteful and disrespectful.

The next time your employees are like that towards someone, don't be surprised when a smack is given to your staff. Don't treat people like you're superior no one is superior. I don't condone violence but hey tell your people to tone it down abit in the attitude section and work harder on service delivery and their tips. Totally unacceptable especially when i was nice never even said a word only uttered thank you!! Don't understand...

South African restaurants have an endemic problem. Staff are not being offered a basic salary in some instances, making the gratuity the only income that a staff member receives. The word gratuity means "graciousness", from the French gratuité (14th century) or directly from Medieval Latin gratuitas, "free gift", probably from earlier Latin gratuitus, "free, freely given". A person working in an outlet/restaurant/establishment however you feel to call your restaurant cannot rely on this free gift to earn an income. Firstly, it is unlawful. Secondly it is unethical. Your patrons/customers/visitors cannot fit the bill for your staff. The tip/gratuity will always remain a completely voluntary addition if a patron/customer/visitor so chooses. In no way whatsoever is any person obliged to give this free gift. Train your staff properly. And start paying...

Busani immensely contributed to the 5 star rating, I usually write a lengthy review when I complain but this one is worth every letter on this paragraph.

At the door I was warmly welcomed by Busani which is something seldom nowadays, he further assisted me and told me about the special for the day , he helped with my choice of the dish, my order was on time, everything was just perfect.

We started chatting about different things in life and he shared his views, he didn't get carried away by our conversation which I find interesting because the food came in time which is something most waitors struggle to balance.

Please allow to say it is important to train Waitrons...