Wimpy — Restaurant in Gauteng

I recently enjoyed a meal at Wimpy Gezina, and I must mention that the standout moment of the morning was certainly the outstanding service from our waitress, Blantinah.

As soon as we entered, Blantinah welcomed us with a cheerful smile and sincere excitement. She welcomed us warmly, creating a comfortable atmosphere for the remainder of our meal. Her understanding of the menu was remarkable; she enthusiastically led us through the different choices and provided tailored suggestions according to our tastes. It was evident that she was not only knowledgeable but genuinely enthusiastic about the cuisine being offered.

During our meal, Blantinah

struck an ideal equilibrium between being attentive and allowing us the freedom to savor our meal. Our cups were always full, and her timing in checking on us was perfect. She also recalled our names, which provided a personal element that made us feel appreciated as customers.

What genuinely amazed us was her skill at predicting our needs. When my partner said they were uncertain about dessert, Blantinah kindly recommended a few choices, even revealing her own favorites. Her sincere excitement made it difficult to say no, and her suggestion lived up to expectations!

As we finished our meal, Blantinah made sure to check in one final time, inquiring about our feedback on all aspects and confirming our satisfaction. The highlight of the day was her heartfelt thanks for our visit, which made us feel appreciated as guests instead of mere customers.

In general, the assistance we got from Blantinah was truly exceptional. Her kindness, expertise, and authentic concern turned our breakfast into an unforgettable event. It's obvious that she embodies the essence of Wimpy, and I'm eager to come back, not only for the tasty meals but also for the excellent service. If you visit, I highly recommend asking for Blantinah—you won't be...

Yesterday, Thursday 02 November, I was looking forward to a lovely relaxing lunch at this institution with my partner and 8month old baby. This expectation was very soon turned sour and unpleasant with the way that we were treated.

After ordering my partner asked if they would be so kind to heat up my babies bottle, the waiter, I believe his name is Progress, just said no and walked away, after talking to the General Manager, Mandy, this waiter said he felt it was unhygienic to heat up a bottle.

So, here are my concerns/ complaints. I felt victimized and discriminated against by this waiter. Me, being a white mother and he, a male of colour. If this was the case, his name is certainly not well suited as he did not make the same progress as our lovely country did. Furthermore, I am not sure if he meant my babies bottle and formula milk is unhygienic, I can assure you I take every precaution and more to ensure my babies bottles, food and milk is clean, healthy and hygienic. Who does this person who does not even know me think he is to insinuate that I would give my baby dirty food or bottle, also insinuating that I would be a horrible mother should I be doing this. Or (this maybe being a bigger cause for concern) did he mean that the Wimpy’s food and kitchen is unhygienic and this would contaminate my innocent child’s bottle? If this was the case I would like to thank this kind man for warning me and also to pay it forward by warning all other people about this family restaurant and their unhygienic environment.

I have to say, at least Mandy’s service was a great deal better, but never the less, regardless of the reason for Progress’s unhygienic comment, this have left a foul dirty taste in my mouth and I don’t think I would support any Wimpy...

BAD AND PAINFULL EXPERIENCE ON FRIDAY 22 MARCH 2019. THE CLUMSY WAITER OF THE WIMPY AT GEZINA GALLERIES SPILLED A HOT MEGA CREMOCHINO COFFEE ALL OVER MY LAP, MY STOMACH AND MY LEGS. I WAS IN PAIN AND EXPERIENCED DISCOMFORT AND ALL THE WAITER SAID WAS SORRY, I WAS NOT OFFERED ANY ASSISTANCE SO THAT I CAN CLEAN MYSELF NOR WAS I ASKED WHETHER I NEED MEDICAL ASSISTANCE. THE WAITER MADE NO EFFORT TO INFORM THE MANAGEMENT OF THE INCIDENT. ANOTHER PATRON THEN MADE THE MANAGEMENT AWARE OF WHAT HAPPENED. THE FIRST MANAGER (MALE) BASICALLY HAD NO SYMPATHY WITH MY SITUATION AND HE WAS RUDE. INITIALLY MANAGEMENT REFUSED TO ACCOMMODATE MY REQUEST THAT I DO NOT HAVE TO PAY FOR THE MEAL AND DRINKS BUT THE SECOND MANAGER (FEMALE) AGREED THAT I DO NOT HAVE TO PAY FOR THE MEAL. I WILL NEVER EVER VISIT THIS WIMPY AGAIN AS I WAS TREATED AS IF IT WAS MY FAULT THAT THE INCIDENT OCCURRED. WHAT IF IT WAS A SMALL CHILD THAT WAS SCALDED BY THE HOT COFFEE? TRUTHFULLY, THE WAY I WAS TREATED WAS NOT WHAT I EXPECTED FROM WIMPY. I KNOW THIS WIMPY CAN AFFORD TO LOSE MY SUPPORT, THEY HAVE ENOUGH CUSTOMERS, IT'S A PITY THAT THEY DO NOT CARE WHEN A CUSTOMER IS INJURED. PS. THE FIRST MALE MANAGER'S NAME IS PROGRESS, HE NEEDS TO CHANGE HIS NAME TO REGRESS AS HE HAS NO MANAGERIAL SKILLS. HE HAS ABSOLUTELY NO INTEREST IN THE WELL BEING OF HIS CUSTOMERS. HE HAS AN ATTITUDE THAT WILL BRING HIM NOWHERE AT ANY COMPANY WHO IS CONCERNED ABOUT THEIR CUSTOMERS. I HOPE THE OWNER OF THIS WIMPY WILL REALIZE THAT THIS MANAGER NEEDS TO...