Classic, long-running fast-food chain known for its burgers & fries.
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I purchased two Grand Chicken Specials on Sunday, on 25th of Aug, in the morning. When I got home and started eating, I noticed that the taste was different from before. Upon checking, I found that the chicken was not properly cooked and was still raw inside. I immediately returned to the store to inform the staff. However, I was told that the manager was not available and that I would receive a call the next day. What upset me the most was that they made me wait for a long time, and not once did they apologize. I did not see even the most basic level of customer service.
To date, I have not received a call regarding my refund request or about the food. I cannot understand this, and I will never eat at McDonald's in South Africa again. I suffered from food poisoning for two days with symptoms of nausea, headache, and dizziness. Although I did not go to the hospital, I took digestive medicine, which improved...
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Staff member specifically Unela handling the sanitization and number of people In the store was totally rude, unprofessional and unfriendly. She raised her voice in such a tone that large groups of people heard it and thought it was a total joke... It was embarrassing to say the least. I did confronted her about her actions and again she loudly blurted "NEE NEE" Ii asked her what that was supposed to mean... She looked me straight in the eye turned her back on me and walked away. I'm very surprised that staff in this unstable work environment act out like this with no regard to customer service. There are many people that need work and have experience on how to deal with customers. I definitely won't step my foot In...
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On Wednesday 17:30 I received the worst service at McDonald's Garden Route Mall by the manager on due.. Didn't want to give his name or the employee that was also assisting. They dont have name tags on so i dont know who im talking to.. I feel employees especially a manager MUST HAVE A NAME TAG.
Manger or staff member couldn't assist me kiosk. The staff member tried but when he couldn't i asked to speak to the manager. When manager came he wasn't sure aswell. He then told me the person working with this is off.. I asked him so you being the manager didn't get training for...
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