Debonairs Pizza — Restaurant in KwaZulu-Natal

If there was a zero star on the rating level, I would give it to Debonairs Pavillion. I ordered a cram decker at 17:15 and pay my accounts in other stores , I came back at 17 :35 , my order was not done nor even started , the guys at the kitchen argued with each other, apparently I overheard the other guy saying he never saw this order , the trainee who was checking for me came back ,didn't know how to explain what was discussed in the kitchen and they didn't even give him any explanation or even estimate the time for me to check again , I felt like cancelling my order and demand my money back.But I tried to remain calm ,my order was done at 6pm, only to find a burnt and dry pizza , less sauces and no meat on the base and the only ingredient in it was only ham, nothing else mentioned on the menu,it was dry and hard on the base , I don't think the staff is trained enough , I'm disappointed in this store's service by that time I had to explain to my child why the pavillion pizza is different to other Debonairs.😡, Even after trying to warm it , it was hard and had no...

Second time I have had a bad experience at this store.

Last time the lady stopped serving me half way through processing my order to help another customer. Leaving my card in the machine on the counter for several minutes. I asked her if it was normal to stop serving one customer to help another... she just clicked her tongue and mouthed off in Zulu to the other customer.

Today we arrived on the food court at 10:22 and all the outlets were open except for Debonairs. Thier roller door was 80% open. I asked the lady what time they open and shs told me to "Wait 10 minutes" and then stood there staring at me. Seriously? And rude isn't even the right word to describe her attitude.

Luckily while I was waiting I noticed they have opened a Pizza Hut at the good court. Got our food from them.

We will never go back to this...

On our first attempt to order, the cram-decker, triple-decker & crammed-crust are all not available. We are told we can order all from the real-deal. We step away to decide and then come back to order a something meaty large and a real-deal sweet & sour rib, to be told that real-deal isn't available and neither is the creamy-tika veg. So once again we change our order and when it's time to pay, the unfriendly (not my problem kinda attitude) cashier says "don't you have cash, I told you that you must have cash". So no card machine facilities as well as half the menu not being available. When we said that this isn't good business the response was "IT'S NOT MY PROBLEM!" DEBONAIRS PAVILION FOOD COURT! WHAT AN...