John Dory's Cornubia — Restaurant in KwaZulu-Natal

Worst restaurant experience! I actually understand why that restaurant is always so quiet. From the time we entered to the point of exit it was just horrible. We chose to have a relaxed Easter morning and went to Cornubia JD after church as they were quiet. When we entered we just stood and waited for the someone to acknowledge us,the waiter was not friendly and also didn't know anything on the menu, couldn't assist us and had to call another waiter to help. The starter and Mains took forever to come to us but we watched it wait at the pick up station, another wait (the 3rd waiter) then brought the food to us cold.. We were so hungry that we just continued to eat. Whilst having main we had call the waiter and ask for the dessert menu, she advised that what we wanted is not in stock, we then requested from another waiter who's name was Elizabeth to please get us finger bowls as the washrooms were out of order and she bluntly said we don't have! At that point I had become totally irate as not even wipes could be given to us so I called for the manage and the bill, at that point I also gave my previous receipt for R2000 that I wanted to have loaded to my card, when the waiter returned with the bill she didn't load the receipt, she went back and returned with my receipt that was torned without the value, yasis I was totally annoyed , thereafter the manager came.. I didn't even have to explain my story to her as she advised she heard and watched what happened during our visit,I wonder why she couldn't intervene at that point.. she even advised that due to water shedding she had bought water to accommodate the customers and also had the dessert we wanted , she offered to cover the bill and find a way to load my card.. Worst experience ever and this totally explains why that restaurant was so quiet! Speaking to colleagues about my experience and finding out they have also had bad experience there so I hope this reaches someone that can actually make a difference at this branch to give excellent customer service and change our...

This establishment requires a serious change of management in every sense of the word!!! I unfortunately had to be polite and join my husband last night and several times prior because he’s an absolute prawn avalanche fan and takes advantage of the half price sushi Wednesday!! I say unfortunate due to the following factors

Every time in the past including last night when we arrived at the entrance there was always chaos with seating!!! The manager or hostesses at the entrance always seem to be confused about how to allocate seating according to first come first served!!! They don’t have a booking register to take down names of patrons in order as they arrive and we’ve found that this creates such chaos and frustration with patrons!!! Some have actually walked away!!! Last night was the worst ever!! There’s a group of waitresses standing in front while patrons are queuing but nobody’s interested in welcoming them and taking down names and how many seats are required, they’re just busy having a hearty chat! The family behind us were really annoyed and walked away! We also noticed that several four seater tables were allocated to just couples which if arranged properly could accommodate more people

The food was extremely disappointing!!! I didn’t learn from my last experience not to order grilled prawns on sushi night!! The prawns were stale mushy and powdery exactly as the last time and when I did complain to the manager she said it was overcooked I didn’t want to argue and refused for the order to be replaced with more prawns. I chose to nibble on sushi which can’t be faulted!!! Always fresh delicious and on point. However still not my preference for sushi as I have tasted way better sushi I definitely won’t be returning to John Dory, really...

How absolutely disgusting. If your staff did not notice the huge issue on hygiene and cleanliness at food establishments, then someone missed the bus. On the 2nd April - arrived at the establishment and was about to sit at a table. It had not been cleaned after the last customers had left. It took a while before ?Sanele arrived to clean the table. He collected the dirt from the table with his right hand and then proceeded to blot some spots with a dirty serviette in his other had. I asked him to show it to me and it was filthy - check you cameras. When asked if this was correct - you get that look! and he then proceeded to spray the table a few times and then used another serviette to wipe the table. Seriously - ONE serviette and a few sprays to sanitise a table you're now supposed to sit and eat at. You then get another look! I called for the manager - a Mr/s Khumalo arrives and with great disbelief in what her staff member had done listens to the narrative. She does not believe the serviette usage as not ?Sanele is using a yellow cloth and wiping the table. By now my family had walked out. Sanele was questioned about using the serviette and only capitulated when told the manager can check the cameras. This must be a new shorter method of practising unhygienic methods. People sit at these tables and eat. A filthy table that is not cleaned is a germ laden infestation - maybe do some swabs - I'm sure you do it as part of your audits. Your manager needs to pay attention in class when it comes to customer relation - check your camera. Our company will certainly not be returning to any of your ... Walked into Rocomamas - what a brilliant customer experience - maybe read their review. Your one star...