WORST SERVICE in my 15 years at Kauai and visiting Virgin actives all over the country. The are NEVER operational when I want a coffee at 06h00 in morning after my gym session. Always have excuses of not having water for coffee or products for smoothies!!
YOU HAVE A VERY DISSAPOINTED/ANGRY CUSTOMER TODAY!!
Virgin active you have to do something about this since it reflects so bad on your store. If this will not be sorted out soon then I will be leaving to your competition.
I am also in the service industry and this is absolutely pathetic service!
I will not be keeping my mouth about this...
Read moreI have never had a bad experience with KAUAI before, but today was disappointing. When I tried to place an order, the cashier was rude and unprofessional. In the middle of taking my order, he was distracted by his phone, answering a private call, walking away, and laughing on the phone. He did not apologize or acknowledge his behavior, which I found completely unacceptable. A simple excuse or a moment of courtesy would have been appropriate. He only returned to the counter when I walked away. I understand this happened 10 minutes before closing time, but that does not justify such...
Read moreWorst Kauai, I have ever visited in a long time! It’s busy lunch time trade, one cashier is busy doing cash ups. One till working. Starts having a fight with me when I ask how is this possible? Having a full on argument with me.. the attitude is beyond me! I’m surprised you guys are in business and I never got poisoned in my smooth. Worst worst experience and it makes it worse because I’m in the hospitality industry and I know how service should be! Shocking to say the least.
Monday 11 August - 13:40. Order placed 10 mins before...
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