Hungry Lion Bayside Mall — Restaurant in Table View

POOR management I visited Hungry Lion Bayside last week specifically for the advertised ice cream special, which is said to run from 5 PM until closing time with no cut-off time mentioned anywhere. I arrived shortly after 7 PM, only to be told by the cashier that ice cream is not served after 7 PM. When I asked where this policy was displayed, I received no response,just silence and a dismissive attitude. I left and contacted customer care to query the special, and they confirmed the special does in fact run from 5 PM until the store closes. They apologised and said they would follow up with the store. Last night I returned after 7 PM to try again. I asked if the ice cream special was available and, once again, was told "No, it ends at 7pm" I explained that head office had confirmed otherwise. The cashier replied, “Take it up with the manager,” who turned out to be rude, unhelpful, and quick to shift the blame back onto the cashiers. She offered zero accountability and clearly lacked basic customer service skills. I stood my ground until they switched the machine back on only then was I served. This is not only poor service but false advertising, and it should not fall on the customer to argue just to receive what was advertised. I reported the incident again to customer care and have yet to receive any feedback. Hungry Lion Bayside it’s time to step in and seriously evaluate your customer service and staff training. There's a reason your Google reviews are declining. Poor service like this will eventually cost you loyal customers and...

Been huge fan of Hungry Lion since 2010. This Hungry Lion branch was pretty good given it is always packed and situated in a very busy section of the mall. Reason for 3 stars and not 5. Its not as good as that first week they opened. Firstly the one cashier currently there gets my order incorrect, as I always upsize but find when I get home although paid for, it was added. Secondly, they never seem to have the hot sauce that comes in those small pots. They do not tell you this prior to buying the wings. One they pack your order and call the number, it's not a "I am sorry there is no hot sauce", its more of a blank stare and shrug before moving off to pack the next order. Your staff needs to be...

Ordered via UberEats, driver collected my order and cancelled the delivery within 2-3 min. Uber has not refunded me and I received a call from Zikhona at Hungry Lion a day later stating its out of their control and they won't replace my order or compensate me in anyway. 10 days to receive a refund from uber and no care that my family had no meal to eat!! This should be between uber and the store now i must run after Uber who is ignoring me!!! Horrible store. Order...