Really had such a disappointing experience last night. We usually go to the branch at Table Bay Mall, but thought to try Bayside as the parking is free. It was a disaster. Even though the waiter apologized, it took forever for us just to be able to place our order as he had to make the milkshakes we ordered for the kids. On the red wine list, there were only 2 bottles available, the most expensive ones naturally. For My daughter I ordered the Pan Fried Bun, supposed to come with condensed milk. Arrived with no sauce. When I asked for it, he replied that they did not have. I mentioned it is supposed to come with the sauce. Response was if they don't have, what must they do. Hubby and I had the buffet. I ordered rhe springs rolls first and then sushi. When I asked about the spring rolls, he looked at me as if I was crazy. Hubby wanted to order a milkshake, we were told there was no syrup left. Menu also stated about 5 flavors, they had 3 when the kids ordered and none 10 min later when my husband ordered after there were barely people in the restaurant. Barely no sushi on the belt and the little there was dry. After all this I was really annoyed and lost my appetite completely after only starting my meal. We left and when I mentioned to the waiter while paying that he should make management aware of this (was really trying to be polite) I just got a cocktail attitude. Oh and yeah no Coke zero, no cream Soda. My sons chicken and corn soup had blobs of the egg, not even properly mxed in. Really disappointing and a...
Read moreMy husband and I went for sushi for our anniversary on 31 March 2018, after we'd gone there for his birthday last year and had a great experience. However, THIS time around, the sushi was bland and tasteless (most of which was taken off the conveyor at the buffet and had clearly been there a long while), the service was slow to non-existent, our orders came in drips and drabs and it seemed like a large party at the conveyor / buffet was given preference over the two of us. Their every whim was catered to without delay, but we sat for 30 minutes without anyone clearing our table, offering us drinks or bringing us what we'd ordered. We had to ASK for our tiny table to be cleared of empty plates and ASK where the balance of our order was after less than half of it had arrived 20 minutes before! The place was quiet and the poor service and quality DEFINITELY wasn't due to them being run off their feet with customers. I was very disappointed that our anniversary dinner was pretty much ruined due to this experience. I would have written them a complaint letter, but they don't have a website...
Read moreThe service here is friendly and helpful which is why the second star overall, but the food is dreadful. My wife maintains it was the worst meal we have had in nearly a quarter century of regular visits to the Western Cape.
My chicken cashew had no flavour besides insufficient umami, and the stir-fried vegetables were insufficiently cooked - they should be crisp, and hot, not raw and warm - and the cashews were dried out, rather than coated with the sauce. My wife's sweet and sour fried pork balls were gristly, and the sweet and sour sauce had no subtlety of flavour whatsoever.
Our first choice of food was unavailable (said to be due to load shedding), likewise our first choice of wine (Leopard's Leap - who make good wines). The wine offered instead (Two Oceans) was drinkable but had no character whatsoever.
The atmosphere is typical for an open space in a mall, echos and noise from passers-by, but far from ideal for a meal. Were the food good it might, just, be acceptable.
The place does appear clean and...
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