after extensive research into the local food scene, we decided that this would be the perfect place to enjoy some traditional tapas before leaving the area. we were drawn in by their extensive tapas menu and booked a table on their terrace.
we arrived, and our booking firstly wasn’t checked, so we ended up sitting inside - not a huge problem as the atmosphere inside was very lovely, however it would have been nice for them to have stayed true to our requests.
upon being seated, we ordered some water and were given a menu. the menu did not include the tapas menu, but there was a QR code on the table, which was labelled as the tapas menu, so we looked through that and made our choices. before we could order food, or even our main drinks, we were given a bread roll each, which we didn’t ask for, but ate nonetheless as several places in the area offer items like this on the house, so we thought nothing of it.
when it came time to order our food, we asked for tapas, and were told that they weren’t actually serving tapas tonight. we were told this in a very abrupt manner - possibly due to our minimal spanish - but we were told as if we should have known, despite not being told this as we were seated, or there being any notice of this on the website; we weren’t even told when the tapas menu was served, eg. if it was only a weekend occurrence. feeling disappointed, we looked through the main menu but all of the meals were very expensive, and after wanting tapas, not what we wanted at all.
we then had a very awkward interaction having to ask for the bill, and the server did not at all appear to be apologetic about not informing us sooner, further making it feel like it was our fault. when the bill came, the bread rolls were included, which was a surprise as, again, we didn’t ask for them. feeling already too awkward to argue, we paid in cash, giving €14 for a €13.20 bill, and weren’t offered our change, not that we necessarily cared about 80¢, but it was the principle that mattered.
we left, and found a lovely tapas place around the corner, that did not make us feel guilty for not being perfectly fluent in spanish, and offered an extensive and non-confusing tapas menu.
we recommend that the times in which the tapas is served are made clearer on the website, and also conveyed to customers upon arrival, especially as the menu is so clear on...
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However, what I received on my plate looked closer to 500 grams than the 600 grams I ordered. That was already a small disappointment, but the real surprise came when I saw the bill. Instead of charging me €48 for the portion, they billed me twice for 250 grams, at €31 each — making the total €62.
When I questioned the staff, they explained that it was because I had “ordered two plates.” In reality, I had only ordered one portion of Angus beef, and I only received one plate. The explanation didn’t make sense, and nothing about this “two plate” system had been made clear when I placed my order.
In the end, I paid more than I should have, for less than I ordered, and left feeling disappointed with how the situation was handled. A restaurant that serves such high-quality food should also ensure clarity and fairness in its pricing — unfortunately, this was not my...
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