Víctor Montes — Restaurant in Bilbao

Nice enough restaurant but really is a case of style over substance. They seem to be coasting on their long running reputation. Waiter was a pleasant guy but didn’t write our order down as is the way in many restaurants and so forgot our side dishes. Food tasted very nice but not as good as we had been led to believe it was. To finish off a pleasant but average evening the waiter managed to dump a load of olive oil in my lap ruining a lovley pair of £200 trousers. I was offered a stain removing wipe which didn’t work and left me to walk back to the hotel looking like I’d wet myself. Not even an offer of a free coffee or drink. Fairly pricey for average food and service although the restaurant building and interior is very unique.

I’d like to add a further note since you replied to my review. The accident was not my fault it was entirely the fault of the waiter. He dropped the lid of the olive oil pot into my lap as he was clearing the plates. As for the generous tip that we left, we always tip as we know for a fact that service industry staff rely on their tips. The meal had been ok/average, not awful, therefore we left a nice tip but I would like to reiterate it was not my fault at all it was entirely the fault of the waiter, I certainly wouldn’t have mentioned it if it was my fault. You say you checked with your entire dinning room staff well the only person waiting on the table was the waiter who dropped the olive oil in my lap, no one else was working on the first floor as there was only us and another table of two people. As for me being ‘invited’ this was actually my family. My brother paid, but what difference would this make? Yes we laughed because we could not believe what had just happened. What would you want me to do? I find your reply insulting and totally incorrect.

Edited to add that you are now accusing me of lying. Check your staff. Your waiter is a liar. He dropped an olive oil container lid...

My family and I recently had the pleasure of dining at Víctor Montes Jatetxea restaurant, and we were pleasantly surprised by our experience. Located in a touristy area, this restaurant stood out not only for its delicious food but also for allowing us to enjoy our meal with our furry friend on the outside terrace overlooking the lively plaza.

The ambiance at Víctor Montes Jatetxea is vibrant and bustling, with a charming rustic decor that adds to the overall charm of the place. The outside terrace provides a perfect spot to people-watch while enjoying your meal, and the fact that they welcome dogs made it even more enjoyable for our family.

The menu at Víctor Montes Jatetxea offers a variety of traditional dishes that are sure to please any palate. From hearty meat dishes to fresh seafood options, there is something for everyone. We opted for the tender steak, both of which were cooked to perfection and bursting with flavor.

The service at Víctor Montes Jatetxea was friendly and efficient. Despite the busy atmosphere, the staff members were attentive and made us feel welcomed. They were accommodating to our dog, providing a water bowl and ensuring that we had a pleasant dining experience.

While the restaurant is located in a touristy area, we found that the quality of the food and the service exceeded our expectations. The prices were reasonable considering the prime location, and the portions were generous. It's worth noting that the touristy atmosphere can get a bit...

To the attention of the management, ​I am writing to express my profound disappointment and frustration regarding the abysmal service and dishonest conduct my wife and I experienced at your restaurant this evening, September 22nd. ​At 4:13 PM today, I received a confirmation email for a reservation for two people at 7:30 PM. Based on this explicit confirmation, we arrived at your restaurant at 7:43 PM. We were then treated with an astonishing level of disrespect by a staff member who, in a rude and arrogant manner, dismissed our confirmed reservation as invalid and turned us away. ​To add insult to injury, at 8:13 PM, an hour after we had been rudely sent away, I received another email from your establishment stating that no table was available. This sequence of events—a confirmed reservation, a brazen and false denial upon arrival, and a belated cancellation email—is not merely poor service; it is a blatant act of dishonesty. ​This kind of duplicitous and arrogant behavior is frankly inexcusable. It speaks to a deep-seated lack of professionalism and integrity within your establishment. When a restaurant's word is meaningless and its staff are willing to lie and disrespect customers, it's clear that the business values unreliability and contempt over honest service. ​You can rest assured that I will not only be taking my business elsewhere in the future, but I will also be sharing this experience with anyone who values reliability and respect. ​Sincerely, ​A deeply...