Restaurante Magoga — Restaurant in Cartagena

We were excited to be going back after Covid 19 lock-down, previous trips had been amazing, but this one fell very short. There were numerous points, the main ones for me were that we were the first to arrive at the restaurant, I used the bathroom, under the seat was 'dirty'! I reported this to a team member, when other members of our party used the bathroom the 'dirt' remained. On another visit to the bathroom, I had to stand in the restaurant with wet hands as there no towels to dry my hands - it took several minutes to get the attention of staff.

This is not the cleanliness that you would expect post-Covid 19.

When we feed this back via email - the response basically said that this was not true...

We had booked the tasting menu on-line as presents, when we were able to go the price had gone up by €15 and the restaurant would not honer the deal and charged us the extra.

When we complained we were told that the vouchers were only valid for 3 months, if you look at the photos I have uploaded, you will see that even on their website there is no mention of a time limited. We were told that we were lucky that they were honouring the vouchers, most other restaurants would not.

I would not recommend buy the vouchers and the menu is no longer good value for money when compare to the prices of the 2* restaurant 30 minutes away.

I think they had lost some staff during the Covid outbreak as only a couple of regular faces remained, I think these were run off their feet training the new staff. The table was left dirty with crumbs and overall it was not the discrete, attentive service you would expect from a restaurant of this calibre. At one point I had to stop the waitress pouring wine into my beer, an easy mistake, yes, but it was because they were being trained on the job. I would expect these when paying menu of the day prices, but when the bill is over €500 for 4, you expect everything to be just right.

Overall this was not the experience that we expected of paid for and left saying to each that they will need to work hard if they want to keep their star.

We are very so disappointed with the response from the restaurant that a booking we had in September, to give them another chance has now been cancelled. I think they are popular at the moment because of their new awards, buy they need to remember, when all the fuss has gone away, it is regular visitors that they need, but they may not...

Where to even start? This was probably the worst meal of my life. I’m a vegan, and the restaurant was informed of that months in advance. However, almost every dish I was given had not had the meat removed. In one of the dishes, I even ate some fish, which was really disgusting for me and upset my stomach the rest of the meal. The service was also incredibly slow (we were there for an hour before we even got bread or water). Our waiter said that we weren’t receiving the best service because there were only two waiters that spoke English and they were quite busy, but you don’t have to speak English to bring us bread and water (which I even asked for in Spanish!) To top everything off, they never removed any of my dishes from the bill, and we paid full price for this miserable experience. I can see where this restaurant might be enjoyable to locals, but if you don’t speak absolutely perfect Spanish, please, please skip...

We accidentally booked at Magoga in Cartagena, Spain, while searching for a restaurant in Cartagena, Colombia. As soon as we realized the mistake, we contacted the restaurant to explain the situation. Despite the fact that we never set foot in the restaurant or made use of the booking, they charged us and refused to refund the amount.

This response was not only disappointing but also deeply surprising, especially from a Michelin-starred establishment where one would expect a certain level of class, elegance, and customer understanding. The refusal to show even a minimum of flexibility or goodwill is, in our view, a real lack of style for a restaurant that carries such a prestigious recognition.

While we cannot comment on the food or dining experience, we can say with certainty that the way this was handled did not reflect the spirit of hospitality and care that should be the hallmark of a...