The Lounge Restaurant and tapas bar — Restaurant in Los Alcázares

I visited The Lounge tonight, a year after my last visit. The previous time I was here with a friend, I really enjoyed the food, but I also had the impression that the owner – a woman – was rather rude and dismissive.

Since the food was good, I decided to give the place another chance. Tonight, I ordered a glass of champagne and asked if there was a table available. The owner told me there were no available tables but that I could either sit at the bar or outside. It was quite warm outside, and the bar seating was in a small, uninviting corner, so I chose to enjoy my champagne outside while waiting in case a table opened up.

After a while, I decided I could have a quick dinner at the bar and then move on. When I went back to tell her, I was met with an almost scolding tone and told they were too busy and I would have to wait.

No matter how fine the restaurant, this kind of treatment is far from professional. In the hospitality business, respect for paying customers should come before building a name. I had every intention of ordering a proper dinner – and I’m confident my bill would have been higher than most tables there – yet I was treated as if my presence was an inconvenience.

I paid for my champagne and took my business elsewhere. Based on tonight’s experience, I won’t be returning. Good food means nothing when it comes with poor customer service.

Additional Information:

After writing this review, I took some time to read through the owner’s responses to other guests who left critical feedback. Unfortunately, it only reinforced my impression: the owner consistently comes across as condescending, defensive, and uninterested in constructive criticism. The tone in her replies suggests that she sees no value in listening to customers – only in justifying herself.

I’ve also spoken to several other people visiting this town during the summer, and they shared similar experiences. Some of them mentioned feeling unwelcome or dismissed when they visited the restaurant. This doesn’t seem to be an isolated incident.

The place has potential – good food, a nice location, and a pleasant atmosphere. But when guests are made to feel like a burden rather than welcome customers, none of that matters. I truly hope others with similar experiences will take the time to speak up. Not to bash anyone – but to provide an honest, balanced...

Great bar located opposite Little Sicily in Los Alcázares. Owned and run by the same people as Little Sicily, so if you're familiar with that fantastic restaurant, then you know you're in for a treat at The Lounge, albeit with a slightly different vibe and atmosphere.

Varied beers and wines are on offer as well as lots of different cocktails including the usual classics as well as some new ones, lots of them with subtle twists which add to the whole Lounge vibe and theatre. White wine comes in an ice cooler with foaming dry ice in it for example; very cool. Even a Bacardi and Coke has a little dry ice surprise in it. Measures are insane (in a good way) so be prepared to be crawling back to wherever you're staying. We ate and drank there a few evenings, enjoying both their great tapas menu one evening and then the Chateaubriand on a Saturday evening. Again, like Little Sicily, the food really is excellent. There are culinary little twists to keep your taste buds entertained. The staff are friendly and provide an excellent service. All in all, a great bar, restaurant, bistro; whatever you want to call it. You really won't be...

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