Cafetería - Panadería Troyano — Restaurant in Marbella

on the afternoon of November 26, 2024. As a ‏ Muslim tourist, I had hoped to enjoy a pleasant visit, but instead, I was subjected to unprofessional and disrespectful treatment that left me deeply upset.

I was shopping nearby and decided to stop by for coffee. Upon entering, I noticed a spinach pie that seemed appetizing, so I approached the waitress to order it along with a cappuccino. However, I was unable to find a menu with prices either on the table or on the wall. Additionally, there was no Wi-Fi available to access the barcode on the table. I kindly asked the waitress about the prices, but her response was shocking. Rather than assisting me, she raised her voice and rudely instructed me to sit at a table.

At first, I assumed there might be a language barrier and gave her the benefit of the doubt. I sat down and waited, but to my surprise, she served every other customer who arrived after me, completely ignoring me. After waiting for some time, I got up and approached her again, asking for the pie and cappuccino. This time, her response was even harsher—she told me again to sit down and then directed me to another waiter. However, the second waiter also ignored me.

What was most distressing was that the waitress was smiling and providing excellent service to all other customers, offering them their requests promptly and with a friendly attitude. She did not tell them to sit down, nor did she raise her voice at them. It was clear that I was being treated differently, which left me feeling humiliated and disrespected.

I politely asked the waitress not to shout at me or treat me in such a manner, and I requested to speak with the manager. Unfortunately, no action was taken. I was left feeling both disrespected and marginalized, and I believe this treatment was due to my being a Muslim woman wearing a hijab.

I visited your bakery with respect, as a paying customer, and with the expectation of being treated with courtesy and professionalism. However, my experience was deeply disappointing and, frankly, shocking. I am left wondering whether this kind of behavior is tolerated at your establishment, especially toward Muslim customers.

As a result of this incident, I have decided that I will never visit your bakery again, even if it is the only bakery in the city. I sincerely hope that you will take this complaint seriously and address the issue of discriminatory treatment within your staff, as no one should ever be made to feel this way.

Very...

EL PERSONAL DEL LOCAL NEFASTO NO RECOMIENDO EL SITIO PARA NADA, A CUAL PEOR DE TODOS LOS TRABAJADORES. FUI CON UNA AMIGA Y CON MI HIJA DE MESES A MERENDAR Y MI HIJA COMO UN BEBE QUE ES, ESTABA LLORANDO, CUANDO NOS FUIMOS, MI AMIGA SE QUEDO PAGANDO EN LA BARRA YA QUE NADIE NOS ATENDIA EN LA MESA Y YO ME SALÍ A LA CALLE. MIENTRAS PAGABA LOS CAMAREROS CHICOS DE LA BARRA EMPEZARON A DECIR QUE MENOS MAL QUE SE HABIA IDO YA LA NIÑA, QUE PESADILLA CON LOS GRITOS QUE PEGABA, QUE PESADA, QUE ME QUEDARA EN MI CASA FREGANDO Y TODO ESTO EN TONO DESPECTIVO SIN SABER QUE ERA MI AMIGA LA QUE PAGABA, MENUDA FALTA DE EDUCACIÓN Y DE SABER ESTAR EN UN TRABAJO, YO ME PLANTEARÍA TENER A ESTE TIPO DE TRABAJADORES EN MI NEGOCIO PORQUE DESDE LUEGO QUE NO VOLVEREMOS A IR. OBVIAMENTE SI LLEGO A ESCUCHAR YO ESE TIPO DE COMENTARIOS TENEMOS LA DE SAN QUINTÍN EN EL ESTABLECIMIENTO. APARTE DE TODO ESTO QUE FUE LO PEOR, NOS LLEGO ANTES LA COMIDA QUE LA BEBIDA, MIENTRAS QUE LA CAMARERA QUE NO ATENDIÓ FUE UNA MAL EDUCADA, CUANDO PEDIMOS NOS INTENTABA QUITAR LAS GANAS DE PEDIR ALGO DE COMER YA QUE DECIA QUE IVA A TARDAR BASTANTE, CUANDO LUEGO NO TARDO NI 10MINT EN TRAERNOLO, Y LUEGO LAS DOS CAMARERAS DISCUTIENDO ENTRE ELLAS EN MITAD DE LA CALLE DANDO EL ESPECTÁCULO DELANTE DE TODO EL MUNDO , UN HORROR, MENUDO TRATO MAS LAMENTABLE. ESPERO QUE EL DUEÑO DEL NEGOCIO LEA TODO ESTO Y TOME MEDIDAS CON EL PERSONAL PORQUE NO LES VENDRIA NADA MAL UN TOQUECITO DE ATENCION QUE YA LA GENTE LUEGO SE QUEJA DE QUE AHI MUCHO PARO, PERO ESTE TIPO DE PERSONAS NO SON PRECISAMENTE EL EJEMPLO DE LEVANTAR EL PAÍS. Y PONGO UNA ESTRELLA EN EL COMENTARIO PORQUE ME OBLIGAN PARA ESCRIBIR LA RESEÑA PERO NO PONDRÍA NI UNA. NO RECOMENDARÉ NUNCA ESTE SITIO Y POR SUPUESTO QUE HABLARÉ...

The waiters here are blind, deaf and probably brainless. We have been sitting and waiting at a table patiently for long enough. Customers around us have been attended to one after another. I wonder if we are invisible or waiters need to check their eyes with opticians. Also, we asked different waiters several times to take our order and this time, they seemed not to hear. Problems with ears too? In the end, we just left. So, if you want an authentic experience of poor service, I highly...