Eduardo´s Italian — Restaurant in Orihuela

STAY AWAY. NEW MANAGER DOES NOT CARE ABOUT CUSTOMERS

Had a table booked today for Sunday lunch. The only good thing I can say is the food was nice.

Sat down for dinner at 3:45. Left at 6:30. It was a Sunday and I can understand that it’s a busy time. When seated the manager asked if we wanted water which we said yes to. A few moments later a waitress said they were out of the large bottle did we want a small one. Yes please thats fine. This bottle of water never arrived. After a while we placed our order. Starter came out fine. Food was nice. That’s when the wait started. I would like to add we are sat at a table outside in front of the manager. We started to see tables that sat down after us get their main. Still waiting understanding that it’s busy a large table that sat down about an hour after us received their food. By this point it had been about an hour since our table had been cleared from the starter. A waiter who was not working our table noticed the problem and went to the kitchen to find out what had happened. Our food had been forgotten. I can understand that these things happen but how the manager handles this is what matters. The manager did not care and just brushed it off and said so you waited a little longer what’s the problem it’s Sunday and it’s busy. He wanted to argue with me that this is totally fine. He was rude and this was not the way to deal with a situation like this. I would also like to add that when the bill arrived the water that never turned up was still on the bill. We have been going here to eat for the last 10 years but I can say this is the last time we will visit. This is due to the way the new French manager spoke to me and my family. There was no sorry that should not have happened just it took a little to long so what? Until this manager is replaced I would avoid going here. The food is still good but if you have a problem of any sort it will not...

It pains me to write this review about our if my favourite restaurant in Villa Martin Plaza, but I am very very disappointed with our meals on Friday evening 7th July. After a.giod 15 minute wait to be served, for starters I had mozzarella balls in breadcrumbs and my husband had mussels with a bottle if Pinot Grigio, so far so good, there was entertainment (singer and someone playing the piano) great 👍. For main course we ordered château briand we had to wait a while, but no problem there, when the food came me and my husband just stared at and had to ask the waiter is that it. What was delivered was a dinner plate with c.8 slices of steak and a small bowl of chips between the 2 of us - nothing else, not even plates or cutlery for us we had to ask for it, the waiter came back and.confirmed that was all we were getting and enjoy. Absolutely shockedthat eduardos can send out this paltry meal for 2 people, no salad no sauce nothing. Suffice to say the measly portion of food we did have was very tasty. The manager and he'd chef came over to speak to us if their own accord to ask if everything was OK, sadly it wasn't they took our feedback on board and went away to investigate, apparently we should have also had a peppercorn sauce with our meal but the kitchen failed to send it out- no explanation was offered !. Our bull came with the staggering price tag of 70 euros for our steak alone, the most expensive on the menue. Eduardos Italiano in partnership with Elliot Wright you have seriously got this wrong and I could cry, I left your restaurant feeling hungry and wripped off, value for money it was certainly not, good ambiance no, as there was a football team sitting next to us (Preston North end) and seems all attention was on them, good service sadly not. It would not be a restaurant I would recommend which pains...

We have visited this restaurant in the past and have been pleased with the food although always been rather pricey. We visited again in August and can say that we will not be returning. Firstly the service was very slow, secondly the portion sizes were absolutely shocking for the price. We had a photograph of my son last year with the same starter and it was less than half the size this year. When I challenged this I was told they’ve had a new menu and they are now an Italian restaurant. I explained it is the same dish just much smaller so I didn’t feel this was acceptable reason. My husband ordered steak which wasn’t cooked to how he requested. We had two children with us. All the adults had their mains and we sat and waited for the remaining two meals to which the children were getting frustrated and asking where their food was. I called over the waitress to ask where the children’s food was. She said she would check, came back 5 mins later to say it’s on its way. About another 10 mins passed and then it arrived absolutely piping hot. It had blatantly been missed and quickly cooked rather than stating the oversight. Overpriced, small portions and...