Restaurant Terrassa Terramar — Restaurant in Palafrugell

In 16 years of living in Europe—between Norway and Belgium—and a little over a year and a half in Spain, as well as having visited practically every country on the continent and others around the world, it was the first time I felt embarrassed in a restaurant. Not even in truly upscale restaurants had I ever received such treatment.

After a long road trip along the Costa Brava, my husband and I stopped in Llafranc on the recommendation of a friend from Barcelona. Unfortunately, we chose this place to grab a bite. As soon as we arrived, the hostess asked if we had a reservation. I found it odd, as it was nearly three in the afternoon and there were plenty of empty tables outside, and only three occupied tables indoors while about 20 sat empty, literally attracting flies—yes, you had to share the space with flying creatures. The woman then spoke to a colleague, who barely responded, and she took her time deciding where to seat us. I didn’t care if it was a street-view table or in the back; I just wanted to eat and continue our journey.

During the service, the same woman behaved far from kindly. We were near the entrance when a foreign family arrived—blonde, tall, the typical look common in the area, rich standard tourists. They were kindly welcomed and allowed to choose freely where to sit. That’s when I realized what had happened. We are Brazilian; we don’t look German, Dutch, Swiss, or Nordic, and we weren’t speaking in French or any language the staff might not understand. I even joked with my husband that it was his fault because he was wearing a shirt with a phrase in Portuguese that said, “100% Brazilian.” Curiously, the woman who gave us this “special treatment” had a Latin American appearance—I’d bet she was from Colombia or Chile. It’s worth mentioning that this isn’t a fancy restaurant, just a pretentious one. If you don’t look like a citizen of a wealthy country, this place isn’t for you. Despite the bitter taste of the service we received and having to fight off flies while eating, I was able to appreciate the...

Bueno voy a explicar más nuestra experiencia en este sitio en principio llegamos pedimos mesa y ya el camarero sin decir ni siquiera "buenas tardes" nos dice que las mesas estaban todas ocupadas... y que si nos sentábamos en ellas nos dejaba nada más que 10 minutos lo cual a mi esposo si que le ha molestado "las formas con las que se ha dirigido a nosotros" y me ha dicho sigamos caminando...en verdad al recibirte así no te quedan muchas ganas ni de pedir patatas chips en fin "yo" no quería seguir caminando y teníamos que regresar a Palamós, y le digo al camarero si hay todas esas mesas con ge te tomando aperitivos porque nosotros no podemos en lo que nos contesta bueno siéntense y ya les digo cuando se levanten a lo que nosotros respondemos solo nos quedaremos un ratito ya que nos teníamos que ir.. .Nos trae las jarras de cerveza que se hubiesen agradecido fría ya que hacía mucho calor y nada lo hemos hecho rápido y le pedimos la cuenta y no la traía hasta que me tuve que levantar e ir a pagarle al camarero en fin con esto quiero resumir que dependiendo las formas, la educación se puede hacer a la diferencia y quizás nos hubiésemos ido con la idea de volver a quizás a probar algo de su carta pero con este trato lo dicho ...nada... Y no entiendo algunas actitudes de jefes de defender lo indefendible :el Buenos días! las Buenas tardes! y el Buenas noches! en la atención al cliente y sin faltar la sonrisa es básico y escencial y no se justifica su ausencia bajo ningún concepto.Y sino a dedicarse...

Went there on a rainy and windy Friday evening with my girlfriend and the experience was great. The food was delicious, we tried the sea urchin, croquetas, they gave us some amazing olives and fuet. As mains we had paella with sea food and fideuá with alioli. Big thanks to David ( he can speak Spanish and English) the waiter for helping us with the wine choice and for being...