I am writing to express my deep disappointment with my recent dining experience. My experience has left me feeling very uncomfortable and concerned about the safety practices in your restaurant.
I ordered a dish, only to find that it was full of nuts, an ingredient to which I have a severe allergy. I was extremely shocked to discover this, especially since your menu does not properly display allergens, despite being able to indicate the spice levels of dishes. This lack of critical information is a serious oversight that can have severe health implications for customers with allergies.
When I brought this issue to the attention of your staff, I was met with an alarming lack of responsibility. The staff refused to acknowledge the mistake or offer any form of redress. Their indifference not only exacerbated my discomfort but also demonstrated a concerning disregard for customer safety and satisfaction.
As a result of this incident, I left the restaurant feeling very uncomfortable and distressed. This experience has severely impacted my trust in your establishment, and I am compelled to reconsider dining here in the future unless significant changes are made.
I urge you to take immediate action to ensure that your menu clearly displays all potential allergens in each dish. Additionally, staff training on how to handle such complaints with sensitivity and responsibility is essential to prevent future occurrences.
I hope you understand the gravity of this situation and take the necessary steps to rectify it. I look forward to your response and hope to hear that positive changes have been...
Read moreWhat a treat. Mind blowing. I loved everything, the surroundings, the food, the way Angie always makes you feel welcome and part of the Sundara family. I loved it last year and this year I've return and I still loved it. If you tierd of junk food and want to try the taste of great, real food, this is the place. One of my favorite place's in town and on the island, for me and my best friend. We start our journey with the aubergine croquettes..ohh my god. Then we had our favorite, fresh tuna with shrimp fried dumplings, followed by cuban tamale and best tacos I have ever taste, accompanied by the best white wine sangria, my absolute favourite, and we finished with an amazing cheesecake. The sweetness, the spiciness, the wonderful salsas, full of flavour that toke me all over the world. Can wait to taste the rest of the menu. Next time red tuna naam and one of the new dishes, saws. Can not wait ..
Bravo to the cooks, Angie and her working ants. See you soon.
P.S. you need to try...
Read moreI’ll start by saying i’m coeliac and have to eat gluten free. Came here for dinner because I’ve stayed at the adjoining Palm Star previously and been able to eat there no problem, their menus are basically the same. Asked for the allergen menu but didn’t bring it, the waitress went to find out what was gluten free and came back to tell me the steak but no potatoes and there was something else. Said I couldn’t have the pad Thai (Have had it at The Palm Star and Beach Star previously) because it contains pasta, strange. In the end gave up and walked out, went to POM Thai round the corner instead and had a pad Thai no problem, much more accommodating there. 2 stars purely because it’s a nice place but the service...
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