Pizzaman - Pizza Casera y Comida Italiana — Restaurant in Sant Josep de sa Talaia

We were excited to try this place because of the generally good ratings and the gluten free options. When we were seated and given the menu, the initial server took our order, we mentioned our dietary requirements (vegetarian and one gluten free) and double checked what we ordered fit these requirements.

This is where the problems started. For our drinks, we asked for some hot water alongside our other beverages we ordered. Usually at most restaurants, they just give this on the side for free, but this one came with a teabag in the side. We decided we would ask the server why as we did not order tea, but she shrugged, so we went on with our meal.

Then when the meal came (after a wait), I saw what was obviously minced meat in one dish. When I asked to check the server said it was definitely vegetarian and it was aubergine. I had to get them to double check to confirm it was actually meat and got them to take it away. Usually at this point, good customer service would be to give an apology and sometimes as a gesture take the item off your bill. The server just ignored our table completely and when the new dish arrived just put it in our table and walked away without a word.

Then the bill - we were charged for a tea as "hot water wasn't on the menu" even though it was never made clear that this is what we would be charged for. If it was made clear before hand we would have no issue but there was bad communication from the staff.

There was also no acknowledgement about the huge mistake of feeding a vegetarian a meat dish. I do not think our servers had any customer service skill as they don't engage with the customer or try to create a good experience.

If you do go here, the vegetarian lasagne and gluten free pasta were nice enough and would recommend, but I wouldn't recommend the aubergine parmigiana. When you get your food make sure you triple check your dietary requirements with the staff and check the bill after - I...

Convenient location, friendly staff, one of the few restaurants that were open off season. However, the food was weird. We had crochette, which was basically fried potatoes wrapped in bread crumbs. The entire combination tasted as if blue cheese had been added. The Arancino was basically a large ball of rice with a bit of tomato sauce. The other main dishes were so-so. Definitely not recommended if you are looking for authentic Italian food (as they claim on their website).

In response to the owner's reply: We sat in the same restaurant that the photos show. If that is a fake restaurant, I would like the owner to know that someone else is using the restaurant in your absence, cooking food that is not tasty and hence ruining your reputation with...

I ordered 2 pizzas. 1 for me without cheese and 1 with cheese for my daughter. 10 minutes later they were ready. However my pizza had cheese too. I went back to the counter and said i had ordered mine without cheese. The girl then told me i was wrong and she said that i ordered my pizza without tomato sauce. I told her no i did not. She then told me again i did. At that point i had to tell her again no i did not. She then reluctantly took it back and re made me another. When i got the pizza back to the hotel and got settled to eat it. I then opened the box and saw that the base was burnt black! The pizza was not eaten and was...