I was sitting on the terrace with a friend. We started out to have a good service and ordered croquetas holandés that the nice waiter recomended.Then suddenly it started to rain. The waiters, who seemed to be many that day started to panic and move things around but completely forgetting to help out the customers. I had my gigantic plate in my hands in the middle of the chaos started to drop the cutlery when I asked loudly if anyone can help since Im not a waiter Im a costumer and the manager answered me with bad attitude. The nice waiter came to help me out. Then a friend of the staff started out making fun of me that resulted in a verbal fight between me and her. I paid the bill that I sincerely regret that I did and left. After that I called the manager who declined to listen and hanged up just after I identified who I was. I called again, the same manager picks up and again without giving me a chance too say anything he hangs up. I speak Spanish and I my husband is Colombian. The staff seemed to be mainly south American. Never EVER in my life have I had such unprofessional and rude "service" from a manager. I called for the third time, the manager starts shouting that I was rude in the restaurant, He started shouting at me that becouse Im white and not latin American I was not allowed to speak in the way they do!! And he hanged up again. I couldn't believe this was happening! Either the staff is being seriously badly treated or the manager got his experience in the nearest trash can and never learnd how to speak to a costumer!! One of the worst experiences I have had in a restaurant, and I have worked and traveled all over the world. I own my own restaurant in Javea and can relate to stressful situations but how the restaurant manager handled the situation was a disaster. I will never recommend this over priced place or its service and I am making sure that the owners will...
Read moreWow, what a find. Eleven is on the main strip near the castle in Moraira and at first glance just looks like another one of those average cafe-bars pretending to be special which usually turn out to be rubbish but expensive. But au contraire, Eleven is special.
We popped in between meetings just hoping to grab a coffee but as we had an hour or more to kill, and it was nearly lunch time, we decided to eat too. When we ordered we were not expecting anything special, so when my Chicken Skillet turned up and my companions Burrata salad, we were amazed.
I had imagined that the chicken skillet would be a couple of chicken pieces in sauce with a side of salad and fries, but instead, the dish was a blend of chicken pieces, onion and cheese, all baked in chilli oil in a croc; sublime!. The Burrata salad was equally as exquisite; creamy, light and delightful.
If you get the chance to eat at Eleven, and have the time to savour the flavours then you really are in for a treat.
Something for the owners to reflect on though; the menu is presented as a QR code, only readable with a smart phone, which I am sure is absolutely fine for the majority of your guests, but the elderly couple sat next to us didnt have smart phones and simply could not understand what was going on. We tried to assist them with our own phones but they just found it disconcerting and possibly though we might somehow be intruding on their privacy, so were unhappy using the tech, so they simply got up and left...
Read moreWe visited Eleven as friends had recommended it - and we are very pleased we took their advice. The service was swift when we arrived at 12.30 and the menus were on tablets. We had the fish platter for sharing plus a small salad and a side order of bread - which was nice, chewy brown bread with seeds. The platter included a piece of seared tuna, crab salad, prawns, smoked salmon and fishy wontons. My husband said he could have eaten the whole thing on his own, but he is just greedy. I enjoyed it very much as I prefer tasting many different things rather than just one dish. We saw other diners' smoked salmon sandwiches and generous portions of chips to share, and they also looked delicious. My husband's coffee came with a mini ice cream - I have never seen that before and it was a touch of genius. There appeared to be just one very pleasant waitress and one waiter taking orders, but they were extremely efficient and we hardly waited for anything. It is a front-line restaurant (with the need, no doubt, to make up for last year's disastrous takings) and will charge accordingly: 3.30€ for a glass of wine, although it was a generous measure. I really can't fault Eleven for it food and service and we will be back after the...
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