Amêndoa Restaurant — Restaurant in Tinajo

The waiter (who said he was the owner) was making fun of us with another table for sending a dish back.

We visited the restaurant on a Sunday night recently and it was one of the most horrible experiences to date at any restaurant.

Everything started out good with the starters, however, when the mains arrived the tuna steak that we had ordered was completely cold (cold like coming out of a fridge). We called on the waitress to send it back and she looked really confused by the request but she took it back. After a short while they came back with the steak. Nothing was moved besides some of the sesame seeds on top of the steak, it seemed as if they had just put it under a heat lamp (given that the plate was also hot now) and hoped that it would be ok. However, the inside of the steak had remained completely cold. We called back the waitress and told her that we no longer wanted the dish. She asked three times if we were sure, and we had to tell her three times that indeed we were sure. Bare in mind, that neither of the three waiters had apologised to us as this time, not even "oh I am sorry" when taken the dish back. At this point the other waiter comes out, dark hair, Italian, about 170 cm tall, and starts telling us in a very aggressive manner that a tuna steak is supposed to be served cold. And that if he put it on the grill again it would no longer be "medium rare". He then says that "you wouldn't order sushi and expect to be served something warm". Which is besides the point given that most sushi is raw and not a steak. At this point we understand that there was no point in talking to this guy. So we just said that we didn't want the dish and that was it. At this point the table next to us had started speaking about us sending the dish back (in german, which I speak as well). This waiter who had just spoken to us walks over to the other table and at this point one of the guests who had just been served hands the plate back to the waiter and say "send it back" and laughs. The waiter then joins in with the laugher for a good half minute right before our faces and pats the guy making the joke on the back. I didn't know if I should scream or what you even do in a situation like that, I was in chock. We quickly decided to skip desert and asked the third waiter for the bill.

The waiter who had been arguing about the tuna steak and who had been laughing and joking with the other table comes with the bill. We tell him that his behaviour is not acceptable and that laughing and joking with another table about us sending a dish back is extremely unprofessional. Furthermore, that his behaviour have left us feeling very disrespected. He then says that he has never done this, that he would never do this and that he is the OWNER of the restaurant. That this behaviour could also be expected from a waiter but not from him, as he was the owner. As you can expect this argument goes back and forth, as I had heard and seen him do all of it, but he refuses to apologise for his behaviour. At this point we get the first apology for the night, he says "I am sorry you are feeling this way" but refuses to acknowledge anything else that we had to sit through. We paid the bill and left. In hindsight we should have probably just walked out without...

A very elegant restaurant in the heart of La Santa with amazing food as well as friendly, attentive service. The tuna tataki is absolutely out of this world - super fresh, super tasty, and it’s such a generous portion! The wine selection is fantastic - all the best local natural wines - and my glass was always topped up by the lovely Jhannys and Su! There is such a lovely atmosphere here and the whole table was in awe of how delicious the food was. I can’t recommend this place enough if you’re after a relaxed dinner with a...

We often come to Club La Santa and make the short trip to La Santa.village to eat at Amendoa. The food is delicious. The service is friendly and good. The gin and tonics are huge and the Lanzarotian wines are delicious. Luci the owner is a true gem. She has an uncanny ability to make you feel welcome and feel like an old friend. Of all the places I have eaten in my travels Amendoa makes me feel like I've come home every time. Eat here if you can get a table - it is deservedly always busy. It's a highlight of our...