Hotel Victòria — Restaurant in Tossa de Mar

I remember staying in Hotel Victoria, Tossa de Mar, Spain back in April 2014. Beautiful place, lovely, great location and literally across the street from the hotel. I had made all these plans for months. I knew exactly the length of my stay, and I speak Spanish. We came back from a boat excursion to a locked room. No elevator and it was humid (ocean across the street) but i walked all the way down. The man ignored me and when I told him the key mustve been broken, he exclaims YOU DID NOT CHECK OUT ON TIME! Perdoneme?! (spanish began) I dont check out until Sunday! I paid for 4 nights and you will honor those 4 nights, or you will return my prorated money! As a matter of fact, let me gone on to TripAdvisor and complain right now, while I wait! He all of a sudden pretended that he couldnt understand My Spanish bc its not His Spanish, and turned around. B-!! (Spanish and German began) You have my belongings incl the key to my car, my kids are overheated and need to rest and eat and you are preventing that! Check my reservation NOW OR ITS GONNA BE AN INTERNATIONAL PROBLEM!! He sighs but opens the laptop and tried to read to me as if I were slow and couldnt read Spanish. I didnt even look at it, I looked at him as I pulled out the German receipt and read slowly right back where it said Sonntag checkout. Then I flipped it over to show him the Spanish and English versions. Then he read his again, and slowed down at that Domingo part and said, OH! i will unlock you right now! I thought it said today. I said Yeah Id fall for that if it were in English but the days of the weekend do not sound similiar in Spanish, so the only thing you need to say is an apology.....by the way, yes Im still blasting your bad attitude! He wanted to be so polite after that. I wanted no parts of...

I remember staying in Hotel Victoria, Tossa de Mar, Spain back in April 2014. Beautiful place, lovely, great location and literally across the street from the hotel. I had made all these plans for months. I knew exactly the length of my stay, and I speak Spanish. We came back from a boat excursion to a locked room. No elevator and it was humid (ocean across the street) but i walked all the way down. The man ignored me and when I told him the key mustve been broken, he exclaims YOU DID NOT CHECK OUT ON TIME! Perdoneme?! (spanish began) I dont check out until Sunday! I paid for 4 nights and you will honor those 4 nights, or you will return my prorated money! As a matter of fact, let me gone on to TripAdvisor and complain right now, while I wait! He all of a sudden pretended that he couldnt understand My Spanish bc its not His Spanish, and turned around. B-!! (Spanish and German began) You have my belongings incl the key to my car, my kids are overheated and need to rest and eat and you are preventing that! Check my reservation NOW OR ITS GONNA BE AN INTERNATIONAL PROBLEM!! He sighs but opens the laptop and tried to read to me as if I were slow and couldnt read Spanish. I didnt even look at it, I looked at him as I pulled out the German receipt and read slowly right back where it said Sonntag checkout. Then I flipped it over to show him the Spanish and English versions. Then he read his again, and slowed down at that Domingo part and said, OH! i will unlock you right now! I thought it said today. I said Yeah Id fall for that if it were in English but the days of the weekend do not sound similiar in Spanish, so the only thing you need to say is an apology.....by the way, yes Im still blasting your bad attitude! He wanted to be so polite after that. I wanted no parts of...

Gauma, left, helped is so much! We stayed for only one night and he helped print my map for me for the Triathlon I entered, and realizing that I would need a shower after we checked out and I finished the race, he offered a free shower. He offered, we didn't ask. A Thoughtful and friendly person!

The room was cozy and comfortable with an extra soft blanket in the closet, Windows that open, air conditioning that was easy to control to a comfortable temperature. The bath was small but perfectly functional and pleasant. I slept so well!

Guama also offered to store or luggage after the race, even though he didn't really have a good place to put it. Don't expect be can do it for everyone, I'm just saying he was sensitive to recognize of situation of having to check out before the race started. He also stored my bike during the the night so we didn't have to leave it in the car. This was completely unexpected. I'm saying if you are a regular tourist doing the usual sightseeing, you won't find a better host anywhere than Guama. If you are not a regular tourist please tip him well for all the thoughtfulness you are likely to experience, please be as gracious and kind toward...