Restaurant Brigerhof Sukhothai — Restaurant in Brig-Glis

It pains to write this review as the experience we had was an insult to Swiss standard of hospitality!

We came to the restaurant to hv a good dinner. The lady staff in kerbaya were friendly. However, the male boss who took our order (2 kinds of soup, Phad Thai & Fried Rice n 2 white rice) were outright rude n demeaning. In his words, he said "The soup r of small portion like appetisers. This is Swiss n everyone comes here will order an appetiser and a main course. You hv 4 pax, need more."

Was he stereotyping? We felt insulted by such horrible remarks! i can't believe it came from a restaurant associated with Thai food! The tone from the caucasian male boss (already in restaurant photos) was harsh n unfriendly.

We hv two seniors of 80+ n they all kn what they can eat. We know the portion size in Switzerland.

Sadly, we hv been to Switzerland a couple times but this is the first 'Thai' restaurant in Swiss that speaks to its customer it such a manner, not a service staff but the boss, can demeaning its customers to such extent. Moreover, his face turned black when we didn't ordered any drinks as we were flabbergasted by his attitude.

Was there a Swiss mandate for alacarte patrons to hv set meal? Is it a must to hv drinks when we hv already 2 kinds of soups? Why is there a need to generate food waste? Is there a different meaning/expectation of alacarte in this restaurant??

With such bad attitude in service, it is absolutely a NEGATIVE star instead of 1 star! The overall dining experience sucks with such bad service attitude and whatever reputation is out of the window from a Swiss perspective!

In terms of the Thai food in Swiss, this is mediocre as we have tasted better ones in Zurich and Visp on this trip.

We love thai food but will not step into this restaurant again!

Interestingly, there were older reviews about bad experience from the male boss during...

40+ minutes of waiting time for food (also happened to another table behind us). Fried rice was pretty good. Pad thai was disappointing, the noodles were wet and all stuck together. Tom yum soup was not spicy at all despite the 3 chili rating - it was also not sour at all, only salty.

We were forced to order drinks while we were waiting for our food (it was not communicated that ordering drinks was mandatory, we were only asked during the long waiting time) and prices for drinks were not stated upfront. We ordered water which ended up being 10.50 CHF. It felt like we were taken advantage of, especially as we've already ordered the food and had no choice but to comply.

Service lady was pretty friendly though. Overall, it's probably a good idea to go elsewhere.

Edit: Responding to the owner's reply: This is the third Thai restaurant we've patronised on our trip, and we have ordered the same way without problems so far. If our order does not make enough money for you, you are free to state that we need to order more at the beginning. It is not ethical to accept our order and turn around afterwards claiming we did not order enough. Additionally, the above comments are independent of our food rating. We did not criticise the food because of how we were treated. Only the fried wonton and fried rice was acceptable.

To potential guests: patronise at...

Well this was interesting. One of the worst experiences I've ever had in any restaurant in any country.

The host was incredible rude. We came in and were looking at the menu trying to decide if we would eat there. The host came in asking us if we wanted to eat here. We tried to get a description of the dishes. He described then as Thai. "We only serve Thai". Yeah sure that's fine, that's why we're here. Wouldn't describe the dishes, wanted us to make a decision on the spot, apparently we were taking previous space in this super "busy" restaurant. ( They had two tables occupied rest was empty). They also had three pans for the buffet. I'm still not sure what they were serving and frankly don't care anymore.

I'm good never eating here again, no big loss. Thanks for tainting the image of swiss hospitality for any visitors. You make your...