Le Constellation — Restaurant in Crans-Montana

In response to your message:

I am not interested in conflict with you. Only sharing my negative experience at your establishment. Your response alongs with all the ones to negative comments only confirm the rudeness and the lack of customer service at your place. You didn't offer us to move until I mentioned how shocking it was that you were not approaching such offer. Your attitude toward us was simply rude and I did respond to you with my honest thoughts. Your approach to problem solving was not appropriated. We were your clients and were not respected. I suggest a calmer approach and offering a positive solution to a misunderstanding created by your staff. Acknowledging a mistake is not a proof of weakness but rather of good leadership. It only requires to put its ego aside.

Kind regards,

Owner's response:

(Translated by Google) Sir I was sincerely waiting for your comment... You really are a very small person!!! You have settled on a table reserved for the bottles, the waitresses have warned you that when we need the table, we will move you! You preferred conflict, as I told you, that's your problem... We are professionals, we respect all our customers from the moment they respect us? We despise people like you, and are very happy to see you no longer in our establishments... Cordially

(Original) Monsieur J’attendais sincèrement votre commentaire… Vous êtes vraiment une très petite personne!!! Vous vous êtes installé sur une table réservée pour les bouteilles, les serveuses vous ont averti que quand nous aurions besoin de la table, nous vous déplacerons! Vous avez préféré le conflit, comme je vous l’ai dit, c’est votre problème… Nous sommes des professionnels, nous respectons tous nos clients à partir du moment où ils nous respectent? Nous méprisons les gens comme vous, et sommes très heureux de plus vous voir dans nos établissements… Cordialement

Original Feedback:

Extremely poor service. Imposed to buy a bottle after being served drinks and seated at a table while several others tables also only had drinks and no bottle. We asked to finish our drink and leave. Before being able to do so the owner rudely came and asked us to leave. We asked why other table were allowed to stay. The owner insulted us despite his 30 years of experience as per his saying. Clearly not a good place to enjoy a drink or two. The staff and owner are clearly more interested in making cash with bottles than giving a good experience to their client. Overall, a very disappointed experience, it used to be a chill lounge but became a kid place. Most client...

You won't make me look like a liar, I want to see the videos. but above all, understand in your poor mentality your way of serving and dealing with complaints, you are confrontational, you seek to fight and not serve, do you seriously think you are a person of service? I invite users to review how this madman responds to people who had a problem or impression different from what his super ego expects from his establishment. this site does not have concurrency because it is good, but because of the lack of competition. I end my interaction with this message, you are not worth it.

The servers changed the shift and didn't communicate about payments, they charges double for tequila shots because the girl from the early shift didn't communicate and then was unreachable. Felt stolen, not recommended, seems they are use to do that.

Ok I will edit in my same complaint, are you menacing me? I'm not Les Roches student, I went with students I met yes, but I'm a tourist and you are completely unrespectful. Do you think you are doing a great service? maybe you need an internship at Les Roches or the students to train you. For sure I won't be back to be robbed.

I would have loved to meet you and see the cynicism in person, unfortunately my journey continues, you say that you do a good service and instead of asking the right questions, how any service person would do, you take it upon yourself to threaten, poor students. I personally paid for the first round of tequilas that later charged double, ask your people if there was alcoholism with 1 shot of Tequila and a beer per person. Poor manager, doesn't have a...

New from 2015 with an all new design, the place is beautiful ! All surrounded with wood and stone, the -1 level is a cosy place with big red leather couches, perfect to chill and share good time talking with friends. With a central bar, it as also has a small stage for live music, great for party. The upper or entrance level has a big terrace for après ski with electric heating. They serve a very large selection of local wines, italian, french... and beer. Good selection of plate from the region (raclette cheese, tapas style). Bonus, as its now mainstream and ofter asked, they also have...