Indian Restaurant Nour — Restaurant in Lucerne

I must tell this is one and only worst restaurant experience in my 8 days of Swiss trip. I had ordered 2 samosas and jalebi. Samosa taste was okay and jalebi taste was bitter. I just called the gentleman and said can you please taste this yourself. He enquired what’s wrong. I said this is tasting bitter and not like any Indian desert, to which he replied it’s like that how they make. He came up with the bill and then I asked if it was really an Indian restaurant to which he got triggered and said yes it is. Then came the lady who started the monologue you didn’t order any thing to eat and you are complaining. I politely said I am just giving you a feedback of what I just had. Then I asked her where are you from and then she said Bangladesh and started accusing you Indians don’t have the ability to buy, and just to save money you are doing this. I asked her did I ask you to remove the Jalebi amount from the bill. She started grumbling and mentioned you Indians take away pillows and blankets all this. To which I replied you are not even an Indian and you have mentioned Indian restaurant and you are spilling our name. She said no we have cooks from Uttarakhand. My suggestion would be to avoid this restaurant...

Wish i could give a negative rating. Highly unprofessional behaviour from owner lady. Apparently even a bill of 30 euro was less for these guys. They want you to shell out a hell lot. It's not just that they are moneyminded, but the way they behaved with my mom and me is absolutely disgusting. We were told you have ordered low cost items, we expected you to order large meals. I have been around Europe, everywhere people are so nice but this place it must be avoided. FYI, it's not Indian restaurant. It's Bangladesh.

UPDATE: Blatant lies in the reply. We never had/asked for Raita, let alone for free as I am allergic. And it was your employees fault who did not know that pickle is chargeable. And later we were informed that he is new so he does not know. And lying again as always that you provided for free. I paid for the pickle as well. I have the receipt too. I am appalled how these people lie.This was exactly the reason I mentioned this in the review. You clearly lie...

We usually avoid eating Indian/South Asian food in restaurants in Switzerland as it is too costly and then too not worth the money. Nour turned out to be a pleasant change to this experience. The service was excellent and when they realized that we too were from South Asia they asked if we wanted our order to be customised to a higher spice level and prepared it really well. The quality of paneer, rice and naan was very good and everything was served pipping hot. The quantity of food is ok too, we ordered 1 gravy (rice is included) and 2 naan and were able to manage it for 2 adults. 2 gravies would have been too much for 2 persons.

We were satisfied with the overall experience, so mostly will visit again.

(The owner seems to be from Bangladesh, so if the menu has awesome things like khichuri, begun bhaja, rice payas, tomato chutney and sondesh around Navratri time, we will 100%...