Locanda Gandriese — Restaurant in Lugano

Worst experience I have ever had in my life. I have been travelling all around the World either business or private trips.

I really don't understand hotel response to my sister's comment. Of course, we share your behavior in public. Misunderstanding can be understandable, if the hotel acts ethic. But after booking the rooms and receiving CONFIRMATION by email, I sent two separate emails to ask get some feedback breakfast and area and you didn't even inform us that room was booked before reaching your hotel. You had chance but you chose not to inform us and waited us to reach at hotel. This is your response "your booking arrived shortly after the one made via booking.com by another customer" If you receive our booking, please let us know why you didn't inform us? What is your excuse?

You are mean, when I asked the owner/chef why he is not apologizing double booking and expressing him that this is our first vacation after our marriage he offered us to leave the hotel if we want. When I told the owner that we booked a room with lake view and he offered us a room without window, he also said "If I have two option one room with private bathroom one without, I will choose the room with private bathroom." My wife shivered from the cold ALL NIGHT.

Your approach looks like this example: somebody come to your restaurant an order Risotto and you give Lasagna and saying that I prefer/love Lasagna. But he doesn't order Lasagna, he order Risotto.

In my case, I booked a room with lake view and I don't care if you prefer a room with private bathroom. If I booked a room with private room, you obviously say "Sir there is a misunderstanding, we have to change your room but we will give you same conditions" This is like comparing apple vs peach.

Like my sister wrote we are all human and we can make mistakes, it is normal. The unusual thing is your behavior and it still continue. You need to apologize and try to have an alignment at least. You don't have any idea customer relationship management.

It was strange to see a person who fails but can’t even apologize. I will not stoop to your level because you really don't know human relationship.

We really like to try restaurant but due to owner/chef's behavior, we skipped it.

If you interest to enjoy Lake Lugano, I don’t recommend this place because of the humiliating attitude. Don’t take that high risk, don't waste your valuable time to stay in here.

Unfortunately I didn't try restaurant part, I can't give...

Worst experience I have ever had in my life. I have been travelling all around the World either business or private trips.||||I really don't understand hotel response to my sister's comment. Of course, we share your behavior in public. Misunderstanding can be understandable, if the hotel acts ethic. But after booking the rooms and receiving CONFIRMATION by email, I sent two separate emails to ask get some feedback breakfast and area and you didn't even inform us that room was booked before reaching your hotel. You had chance but you chose not to inform us and waited us to reach at hotel. This is your response "your booking arrived shortly after the one made via booking.com by another customer" If you receive our booking, please let us know why you didn't inform us? What is your excuse?||||You are mean, when I asked the owner/chef why he is not apologizing double booking and expressing him that this is our first vacation after our marriage he offered us to leave the hotel if we want. When I told the owner that we booked a room with lake view and he offered us a room without window, he also said "If I have two option one room with private bathroom one without, I will choose the room with private bathroom." My wife shivered from the cold ALL NIGHT.||||Your approach looks like this example: somebody come to your restaurant an order Risotto and you give Lasagna and saying that I prefer/love Lasagna. But he doesn't order Lasagna, he order Risotto.||||In my case, I booked a room with lake view and I don't care if you prefer a room with private bathroom. If I booked a room with private room, you obviously say "Sir there is a misunderstanding, we have to change your room but we will give you same conditions" This is like comparing apple vs peach.||||Like my sister wrote we are all human and we can make mistakes, it is normal. The unusual thing is your behavior and it still continue. You need to apologize and try to have an alignment at least. You don't have any idea customer relationship management.||||It was strange to see a person who fails but can’t even apologize. I will not stoop to your level because you really don't know human relationship.||||We really like to try restaurant but due to owner/chef's behavior, we skipped it.||||If you interest to enjoy Lake Lugano, I don’t recommend this place because of the humiliating attitude. Don’t take that high risk, don't waste your valuable time to...

Worst experience I have ever had in my life. I have been travelling all around the World either business or private trips.||||I really don't understand hotel response to my sister's comment. Of course, we share your behavior in public. Misunderstanding can be understandable, if the hotel acts ethic. But after booking the rooms and receiving CONFIRMATION by email, I sent two separate emails to ask get some feedback breakfast and area and you didn't even inform us that room was booked before reaching your hotel. You had chance but you chose not to inform us and waited us to reach at hotel. This is your response "your booking arrived shortly after the one made via booking.com by another customer" If you receive our booking, please let us know why you didn't inform us? What is your excuse?||||You are mean, when I asked the owner/chef why he is not apologizing double booking and expressing him that this is our first vacation after our marriage he offered us to leave the hotel if we want. When I told the owner that we booked a room with lake view and he offered us a room without window, he also said "If I have two option one room with private bathroom one without, I will choose the room with private bathroom." My wife shivered from the cold ALL NIGHT.||||Your approach looks like this example: somebody come to your restaurant an order Risotto and you give Lasagna and saying that I prefer/love Lasagna. But he doesn't order Lasagna, he order Risotto.||||In my case, I booked a room with lake view and I don't care if you prefer a room with private bathroom. If I booked a room with private room, you obviously say "Sir there is a misunderstanding, we have to change your room but we will give you same conditions" This is like comparing apple vs peach.||||Like my sister wrote we are all human and we can make mistakes, it is normal. The unusual thing is your behavior and it still continue. You need to apologize and try to have an alignment at least. You don't have any idea customer relationship management.||||It was strange to see a person who fails but can’t even apologize. I will not stoop to your level because you really don't know human relationship.||||We really like to try restaurant but due to owner/chef's behavior, we skipped it.||||If you interest to enjoy Lake Lugano, I don’t recommend this place because of the humiliating attitude. Don’t take that high risk, don't waste your valuable time to...