Restaurant Iris — Restaurant in Münchenstein

We booked a table for a birthday at 14:00, and arrived maybe 13:50. The lady told us we hadn’t made a reservation, but after showing them the emails, they eventually admitted they hadn’t been notified by reservations team but would keep the next available table for us. Ok I thought, mistakes happen, and said we’d stroll the gardens and be back in ten minutes when she suggested the next table would likely become free. Sure enough the next free table they gave away to another group without a reservation, now I’m a bit confused, but she said then the next (next) table after that was guaranteed ours in ten minutes and would we wait outside. An older couple, in their seventies, in the cold, this won’t do. Thinking alternative venues for lunch? She comes out and says after ten minutes another ten, but then it’s definitely ours… another ten go by and then another ten… right so eventually we get ushered in and seated, but what’s this, only small snacks available? Kitchen closed at 14:30, we missed the cut off by a minute apparently, waiting in the cold, our own fault, but rules are rules. We’re celebrating a birthday here, can’t have the the birthday boy eating crackers for his birthday lunch - could we have the real lunch menu - you know, the thing we booked? Well, after some tutting, they brought out the actual lunch menus. I’ve worked kitchens, it’s not easy, that’s why you rely on your front of house not to screw up. But if they do, they should own it, not blame the customer, don’t take them for granted and they won’t take you for granted. We ordered our mains and then one of us ordered a starter as well and she started complaining she had to reset everything in her order taking machine and start from the beginning (seems odd and absolutely made up…). A few in the group were waiting 35 minutes for their drinks to arrive, which is like an hour after we booked the table for. Petty, passive aggressive crap. It felt like we were being punished because someone on their reservations team messed up. They were annoyed we were there, and we felt it. And while It’s easy to blame the staff alone but the truth is this looks more like a management failure. From reservations issues to poor staff training to not readying capacity for unexpectedly busy days… look the food was good, but this place is four star pricing for two star service. That’s the reality. The positive energy of the group celebrating a birthday was sort of fighting upwards against the negative energy of the staff pushing downwards that were over worked or simply lacked the interest in their job. Not sure anyone in our group would recommend this place, but maybe we just had it on a bad day, not sure. If you’re looking to celebrate a special occasion, I would consider an alternative, go with...

A Memorable Easter Brunch Experience at Restaurant Iris

We had the pleasure of enjoying the Easter Sunday Brunch on the upper level of Restaurant Iris, and it was truly a delight from start to finish. The quality of the food was exceptional, beautifully prepared and presented. The thoughtful decorations, refined flair, and meticulous attention to detail created a festive and welcoming atmosphere that we greatly appreciated.

The service was equally impressive – the staff were well-organised, attentive, and warm, contributing to a relaxed and enjoyable experience. It was, without a doubt, the best brunch we’ve had as a family in Switzerland so far.

Our sincere compliments and thanks go to Mrs Bartels and her dedicated team for delivering such a...

I have to say: they started good, they are getting worst and worst. The personnel is absolutely rude and after I used to come and eat here every single day, paying over 20chf for a plate of over cooked pasta, I have been kicked out twice in a very rude way by 2 “gentlemen”in service because either they are full or it’s 10 min after 14:00 on a hot summer Sunday. And I am 1 person only and a regular customer . Should not be a big deal to be kind. Over priced, average foods, rude and poor service. I won’t come here any longer. Customer service should be the number 1 priority and apparently after the many reviews the owner seems to not care much. That’s very sad cause this place has a huge potential but it’s sadly ran by the...