Mia Osteria & Pizzeria — Restaurant in Spiez

TL;DR: I unfortunately cannot speak on the food. The entrance is not accessible by wheelchair or stroller. If you are able to walk in the door, regardless of this, the employees are unpleasant and unaccommodating, despite calling ahead to confirm availability.

My husband called ahead for myself and our two children, with him planning to join shortly after. They said they had room to seat us if we came by now and he asked explicitly if we needed a reservation. They said "no".

When I arrived, with both children, they told me there was no room because of our stroller. There is no ramp, it was difficult to enter, and no one attempted to so little as hold a door while I got them inside or outside. This is fine, but if you need an accessible entrance, do NOT come here.

They told me there was no room for us because we had a stroller. They didn't offer for me to park the stroller on the other side of the restaurant, or the attached but closed cafe.

I left a little flustered, as we were just assured that there would be no issue seating us on the phone. After walking away for maybe 5-10 minutes, I returned, determined that there must have been a miscommunication with the stroller. I head back, struggle through the door, and speak to the same man asking for a table, once again. He tells me "too late, I sat someone else". The restaurant is hardly busy. I explain, again, we are the ones that called and were assured not to make a reservation, they would seat us. Again, "too late, sorry." After this whole exchange, I had to leave, again, with now a two year old crying that she's really hungry and wanted to eat at the restaurant.

I see that the owner responds regarding bad reviews, typically arguing. Regardless of whether or not this happens, I strongly encourage those with strollers, young children, wheelchairs, or presents as a tourist to try...

We actually dined here 2 nights in a row while visiting Spiez. With 3 young kids we needed something other than our hotel had to offer. We arrived quite late the first night but the accommodated us and everyone enjoyed their food. All the pizzas were great but the carbonara pasta was the favourite. In fact we tried to order another but the kitchen was already closed for anything other than pizza, and so we decided to come back the next day for the carbonara and it didn’t disappoint .

We came back a few weeks later and realised that by the time we would arrive in beatenberg , the restaurants would likely be closed for lunch service. I called the waiter that we got to know named Frank, and explained our predicament. He told me that they close at 1400 but If we arrive around even 1345 they would take care of us. We knew we could get to Spiez by that time so we said ok. When we arrived they made us 9 pizzas and served us drinks and when they realised we were all set, they told us they would close the place but we could stay on the terrace as long as we needed. This is the service and hospitality other places...

Service was denied. We came with a hungry baby and they did not even bother taking us in.

In your response they claim that there was a communication gap, but that’s not true the waiter spoke perfect English and understood us very well. All we asked for was “Margherita Pizza” and he just assumed whatever he wanted and said that they don’t serve “touristy pizzas” at their restaurant indicating tourists are not welcome. In fact, the guy said “there is no place in Spiez that will serve us ‘ tourist pizzas” - whatever that even means! I’ve been to Italy and had the best pizzas in the world that your pizzas could hardly compare to anyway.

Very very rude staff, I think it’s time for you to change them as they represents very poorly for your restaurant.

For anyone planning to go here, I request you for your own good to avoid it. There is a much, much better pizza & pasta place just a few steps ahead from Mia and the people there served us with a smile on their face the whole time. This place is definitely...