Ichiban 178 — Restaurant in Uster

They have really fresh, nice sushi. In good proce. That is why we come back. Even though the service part of the exeprience is really poor. Unfortunately the waitresses behaviour is the major problem here. We ate here numerous times and there is always a feeling of a weird attitude towards client. They will be neutral to you if they have a good day, if they have worst day be prepared to impolite tone or even closse to rudness. As the kitchen is opened to the restaurant, you can tell right away when they argue between themselves, rise a voice in cintext of mistakes in the order etc. You can just feel you are not a welcomed client. We eat there once a week/every second week or order with the delivery and each time there is an issue in context of language barrier. Last time half of the order was incorrect. The atmosphere is more like a canteen in the office building, no coziness, no special vibe. The sushi taste saves it all, that is why we still come back but the staff shoul really reconsider their attitude and familiarise themselves with tge rules of hospitality and being more appproachable. Hope this will change...

I’m not really sure what to write or how to share my thoughts…

I’ve been to the restaurant twice, and both times I ordered online for takeaway. The food is good, but nothing special, and some dishes are made differently than what I’m used to in Hinwil. The middle-aged lady who served me seemed a bit cold—no smile or friendliness.

Last time, I ordered online from the Hinwil location without any issues. But when I got there, the restaurant was closed, and there was no info posted - not even a note. After waiting for 20-30 minutes and making a few calls, I found out they were closed, but they offered to prepare my order at the Uster location instead.

When I went to pick up my food, the lady mentioned a 10% or 20% discount, but when she checked the receipt, she just said, "Oh, it’s paid online. Thanks for your order, goodbye." After all the time and effort - almost an hour plus the drive - expected at least a small gesture, like a free paper bag or even a set of broken chopsticks. Great!

and yes... Chaos reigns in Hinwil...

Being inside a landlocked country, it is difficult to get fresh seafood. The sushi and sashimi served here are decent. But that doesn’t make them authentic Japanese cuisine. I tried their Chirashi and it was disappointing. There was no traditional Japanese pickles or Japanese rolled omelette Tamagoyaki. It was simply sashimi laid on top of some rice like a mountain. The rice should have been seasoned but it was plain white rice and also tasted a bit overcooked.

Two of our friends ordered Tonkatsu Chicken, which the name is idiotic. Tonkatsu means breaded pork cutlets. Nevertheless they seemed to like it. Another ordered Bulgogi, which is a popular Korean dish. But he seemed to enjoy it as well.

For dessert I had Tempura Banana. It was okay but I think the banana was overripe and the portion was small.

The service was fine in our experience. They were not rude or anything. They simply were the way they were and nothing personal.

Stick with warm dishes. I think they are much better at cooked dishes than...