Hiltl am Strand — Restaurant in Zurich

UPDATE: I just wanted to say that the way that the Hiltl team handled this follow up was very professional and genuine. Also, we visited this location again last summer and had much better service (but I just went with one kid and took him with me). However, it's just super crowded around lunchtime and hard to navigate the masses inside. This will probably change though after this whole corona mess.

It's not my favorite Hiltl location, but will do the job for a nice day at Mythenquai and the food is yummy there as always.

Absolutely horrid and unreasonable staff that are not family-friendly with people with multiple small children in tow. I went to Mythenquai with a friend and her kids plus my own child; all children under 4 years old. Since the place was crazy busy during lunch time, we thought it best that she kept the young children busy at the beach, while I go get lunch for all of us. Since we had three kids with us, I got three of those 5 chf kid's bowls so everyone could have their own bowl. When I got to the register, the cashier would not let me buy them because I didn't have the three kids with me. I explained to her that all of my kids are young and given how busy it was, they are outside playing. She explained I had to either produce my kids or pay the adult price by weight....so I actually had to go get a kid from my pack to 'show' them that I had kids with me. Luckily, my friend had the great idea of taking a picture of me with the three kids at the beach on my phone to show the cashier. When I arrived back, with one kid in person and a picture of all of us together. This seemed to appease her and she was apologetic about the whole thing, but her manager was one nasty lady and had 'words' with her with me standing there with my kid while shooting me dirty looks. I tried to explain to her manager the situation and show her the picture (in German to make sure she understood), but she completely ignored me and just just continued scowling at me until I left. I have heard really great things about Hiltl and was looking forward to trying them, but I couldn't enjoy my food after such a terrible experience and am quite put off from trying them in other contexts...

I didn’t get to eat here, though I have enjoyed eating at other branches of Hiltl. It should be made clear to people that Hiltl am Strand is only for people who pay to get into the beach area there - 8 Francs per person entrance. That’s absurd - there should be a way to dine there (we were in the area and since we seek vegetarian restaurants, we came there especially) without having to pay the entrance fee to the area. I called them when at the entrance to check if that is really the situation, and yes, it is only for guests of the leisure facility....

We organised a large event with 150 people with Hiltl at the Strandbad. We were worried because of the size of the group and all of the administrative issues.

In the end the staff was very flexible and the event was very easy to organise. Food is classic Hiltl quality and the price is average/slightly above average for Zurich.

This is a great at the lake venue for guests...