Restaurant Rosso — Restaurant in Zurich

Quick summary: Awful host, nice food - read below for the details

Was there one Thursday night with a friend without a reservation. We went to the door, to the host (glasses, man-bun, really unhappy vibe) who was extremely rude, looked through us with huge attitude and seemingly inner rage and didn't react whatsoever to us, even though my friend (native Swiss German speaker) had greeted him with a smile and he heard/saw us. He just walked away to do something and came back very reluctantly and slowly and seemed super annoyed by our existence. My friend then asked for a table and he abruptly told us to go on a shared table (to find it by ourselves) and suddenly turned his back on us, so we went by ourselves to try and find where we could sit.

However, the wait staff who looked after us was really really lovely and kind and we had nice antipasti and pizzas were really good. During the meal a friend contacted me & wanted to join us so we asked the waiter, she was really nice and set a place and told us no problem. However the host came to us and started doing something with the table settings. We told him a friend was joining and he said extremely angrily and rudely that we should have told him this when we arrived. We mentioned that we had already checked with his super nice colleague, and she had said it's no problem at all. Instead of apologising or saying something nice he just grunted rudely at us and walked off.

My friend arrived and we ordered more wine and some great tiramisu, so good we had one each in the end.

So a great place overall with one rude as hell host who has turned local potential regulars into "never again" once off customers. I get it we all have bad days but I've worked in the service industry myself all through university and you just don't treat...

Great pizzas, friendly staff. The kitchen was closed on a Wednesday around 22:00 as many restaurants in the area, pizza cook still tossing dough, though. They seem to become patio nightclubs more than restaurants. A glass was placed at my table, after reading other reviews, it seems water is either self service where the carafes are on the wall, or they want you to order bottled. Afterwards, an older man arrived, and didn’t like the table they suggested, and he sat at the other end of mine. He ordered something in German. They brought him bread, subsequently a plate of something arrived (I guess it was cold requiring no preparation). While I ate my pizza he didn’t touch his food except for bread. Several veg pizza choices including one without cheese. Complete wine/beer/bar list. Several outdoor dining patios on various levels, the occasional train screeching by reminds you of the industrial origins of West Zürich. Inside I could imagine it very busy on weekends. Chill upbeat music, football table. Bathrooms are downstairs so not easily accessible. Funky graffiti and stickers give it a bit of an underground vibe. I would return earlier to try some of the...

The service was abysmal. The waitress literally threw the pizzas on to our table and was not only rude but actually hostile. Sighing heavily and rolling her eyes while responding to requests. Two other waiters at different points also exhibited this rude/hostile behavior when they came to the table (if they came at all).

The experience was terrible and unfortunately even when trying to ignore the obviously angry and hostile people serving you it is hard to compartmentalize during dinner.

The food took over 1.5 hours to come out but when it did (credit where it is due) it was very good. That being said the hole experience was pretty bad. This was our second time visiting the restaurant, the first time service was bad (as in absent) but it was not hostile. I would not encourage folks to try this place. if I wanted to be mistreated during dinner I'd...