If you want to experience the worst service on Earth, this is the place.

I’m someone who doesn’t usually leave bad reviews unless absolutely necessary. However, I feel compelled to share my experience at Adirak Pizza.

Let me start with the positive: the food is genuinely delicious. The cauliflower bites were fantastic, and the pizza dough was so chewy and flavorful that it tasted great even after it had cooled down.

That being said, the service issues here are severe. In Thailand, where service charges are uncommon, Adirak Pizza adds a 7% service charge. I wouldn’t have minded if the service matched the charge, but boy, was I wrong!

First, the pizza we ordered was mistakenly served to the table next to us. While the other table inspected it, took photos, and had a good look at it, the staff remained unaware until later. Once they realized their mistake, they simply moved the same pizza to our table. We were dumbfounded and couldn’t believe what had just happened. Before we could even say anything, the staff dropped the pizza on our table without a word and left. The pizza was already cold, and the whole experience felt unsanitary and disrespectful. At the very least, they could have offered to make a fresh one. If they had done so, we might have just shrugged it off and eaten it anyway. But their complete lack of acknowledgment left us questioning the hygiene standards of this place.

Second, the sauces and drinks we ordered to go with the pizza didn’t arrive until more than halfway through our meal. Despite going to the counter twice to remind them, we were met with annoyed expressions and a dismissive “just a moment.” It took forever for them to finally bring the sauces and cola to our table.

As I’m writing this, we’re still waiting for the crème brûlée we ordered for dessert. We’ve finished our meal and watched the entire restaurant turn over with new customers while our dessert hasn’t arrived. It eventually did, but only after what felt like an eternity.

To anyone planning to visit: if you want to leave in a good mood, just don’t come here. The pizza is insanely delicious, though. If you’re desperate to try it, I suggest ordering for takeaway—it still tastes great even when it’s cold.

Finally, a word for Adirak Pizza’s management: please pay attention to the staff working at the counter and the female staff member working in the dining area on Sundays until 6 PM. It wasn’t just our table; several other tables were also waiting for food and utensils for at least 20 minutes. While waiting itself isn’t an issue—we understand when the restaurant is busy—it’s unacceptable that the food was not served together or that there was no proper communication with customers. The staff at the counter seemed completely unaware of the orders, and the servers ignored situations where explanations were necessary. I hope you address this issue and improve the training of these staff members.