Seasalt and Sage - Bantai — Restaurant in Surat Thani Province

Extremely Disappointing and Unsafe Experience – Money Stolen from Our Room

We had one of the most upsetting experiences we’ve ever encountered while traveling. Upon check-in, our bags were taken to the room before we entered. When we arrived shortly after, we were shocked to find one of our bags open — and $400 in cash missing.

We immediately reported the incident to the manager, expecting support or at least a willingness to investigate. Instead, we were met with denial, defensiveness, and complete refusal to check the surveillance cameras or assist us in any way. To make matters worse, we were asked to leave the property and falsely accused of trying to “blackmail poor people,” when in reality we were the ones who had been robbed.

The manager then canceled our booking from the platform we had used (likely to prevent us from posting a review) — which says a lot about how they choose to handle guest complaints and serious incidents like theft.

We are frequent travelers and this was a clear violation of trust, safety, and hospitality. I strongly urge anyone considering staying here to think twice — your belongings and your peace of mind are simply not safe...

Really cute place and lovely staff. Sadly I just feel like some things were insanely overpriced.

I think they maybe even scammed me! I got one Thai tea, small size, and it was 120 baht 😩!!!!!

This is twice what most places sell it for. The price wasn’t on the menu before I ordered, so I didn’t know until it was time to pay. I think they just told me a crazy price because it wasn’t on the menu!!! Crazy when you can get an entire meal for 120 Baht on the island

Stop taking advantage...

NO CREDIT CARD ACCEPTED!!!

Hey guys really ! It’s 2024 and you are still not able to accept Credit Cards for payment - so oldschoole. After I payed with cash’s the cashier was not able to change and start collecting money from all the stuff at the end I got everything in 20 bills , thank you very much for the inconvenience🙏🏼

But the food is tasty 🥰 but the AC is not able to handle the head in the midday, hope you...