Kam Wah — Restaurant in Port of Spain

I made detailed reservations for Kam wah for the 26 July at 8pm. 8 adults ,1 toddler that will need a high chair, this was done on the 26th July.

Arrived at the restaurant on said reservation date , and I observed that the toddler chair wasn't there (small thing as I can always ask an assistant) as well as some fluid was by my seating area. Not sure what it could be juice or water, nevertheless I wanted it mopped since it was uncomfortable to be palancing in unknown fluids and I didn't want my jacket to accidentally to fall in it.

I asked a waiter a bald head guy if he can attend to it.....he gave a very nonchalant response and never attended to the matter

I Didn't make a deal as he wasn't the waiter for our table. When the waiter for our table came I told him about the high chair for my son and the fluids on the ground.

It seemed like cleanliness and customer satisfaction is not a priority here....he came after about 3 to 4 reminders about the fluids on the floor with attitude and handed me hand towel tissue and gave me to clean up the mess ( at this point I was ready to go but it would have involved others to leave which would have been difficult) anyways that unprofessional moment past , my son was still being passed around on laps as he didn't have the high chair as yet.

I reminded the waiter again...and his response was unbelievable. He told me , if you like you can go and get the high chair yourself. Such an unbelievably, rude, disrespectful and unprofessional rebuttal.

The food was alright and then to have poor service was a total turn off for me.

I am telling everyone in my circle about the poor service and onduct . They need to train or hire new staff to serve. Waiters can't be so rude to patrons who just wish to have a wonderful peaceful time probably only time in one's busy schedule to get some pampering....and then to go through this unprofessionalism with Kam wah.

NEVER NEVER NEVER my family and I will visit Kam wah

YOU GUYS...

The day I walked out of Kam Wah Dine-in Restaurant.

I was so excited to take my aunt to my favorite restaurant for her birthday. Unfortunately, my excitement during the football game meant I was running late. I called ahead to inform the restaurant of the delay, and they assured me that they closed at 9 PM, so I still had time to make it work.

We arrived at 7:40 PM, and upon entering, we were reminded again about the closing time before being seated by a waiter, who I assumed would be taking care of us. He promptly filled our water glasses, and as a regular, I was ready to place our order immediately. However, despite my repeated attempts to get his attention, he completely ignored me.

In hindsight, I should have left right then.

We waited twenty-five minutes at the table, on my aunt's birthday, without being able to place our order. During that time, I tried everything short of standing up and waving to get the waiter’s attention, but he was more elusive than Jack Warner.

By the thirty minute mark, I was done. Just as I was preparing to leave, the manager approached to take our order. When I expressed my disappointment with the wait time and told him I had been considering leaving, his response was dismissive: "So, are you still leaving?" Before my aunt could answer, I silenced her and said firmly, "Yes."

That was my last visit to Kam Wah.

I love their food, so I’ll still support the dine-out option, but I won’t return to a place where I have to beg for service.

Note this occurred in Dec 2022 and I'm yet to return to the...

This was my first experience after hearing a high review from colleagues about the taste of food and price. However, I was deeply disappointed about the customer service and the quantity of food received with the price I paid. I ordered over the phone and was told 20mins, I arrived in 10 mins to wait, and the cashier asked my name when I told her it was a call in order. She did not indicate my order was ready. The were 4 persons waiting to collect and another person came and collected and left. The other 4 collected and left and my number was never called. The attendant kept looking at me and never said a word. When I was there 20 mins I asked if my order as ready. She asked, was it a call in order, and I said yes and she just handed me the food. When I asked the cashier, so my order was ready since I came, the attendant nodded yes. So I said to the cashier, so my order was ready since I came? The apparent Manager, continued checking the Register and talking to her cashier. No apologies and staff was just staring at me like I was some strange figment of their imagination. That was the first and last experience I would be having at Kam Wah, I don't have time and...