This was my first experience after hearing a high review from colleagues about the taste of food and price. However, I was deeply disappointed about the customer service and the quantity of food received with the price I paid. I ordered over the phone and was told 20mins, I arrived in 10 mins to wait, and the cashier asked my name when I told her it was a call in order. She did not indicate my order was ready. The were 4 persons waiting to collect and another person came and collected and left. The other 4 collected and left and my number was never called. The attendant kept looking at me and never said a word. When I was there 20 mins I asked if my order as ready. She asked, was it a call in order, and I said yes and she just handed me the food. When I asked the cashier, so my order was ready since I came, the attendant nodded yes. So I said to the cashier, so my order was ready since I came? The apparent Manager, continued checking the Register and talking to her cashier. No apologies and staff was just staring at me like I was some strange figment of their imagination. That was the first and last experience I would be having at Kam Wah, I don't have time and money to waste.