Rizzoni's Ristorante Italiano — Restaurant in undefined

To you Rizzoni's Ristorante Italiano In August I came with a group of my girlfriends to celebrate my best friend's birthday. Everything was going great till a waiter thought that he could probably pick up one more glass with one hand while balancing a tray of several glasses in the other. Of course that didn't work out causing the glasses to fall hitting my shoulder and cellphone. It's a good thing that I wasn't badly injured ....just bruised swollen and in moderate pain. But my cell phone was no more. Complete damaged. Screen was scattered and destroyed. A manager came and expressed his sincerest apologies and that they will rectify the situation. They agreed to reimburse me the cost a cell phone.... and took my information. I asked the manager is it ok to buy a completely new one and they will just reimburse me. The manager then agreed and said "No problem. Just bring the receipt and we will reimburse you". Now I am in the fashion industry and with work I have to travel, as well as having a fully operational smartphone is crucial for my line of work. So in an act of good faith I took my work allowance to purchase this new phone and issued them the receipt, which they then told me was too costly and if I can provide them with the original receipt for my old phone. By this time I am already frustrated and completely insulted but still willing to comprised on the matter and did as requested. I only agreed to a lower price because I didn't want the waiter to suffer and was concerned if he lost his job. This task was indeed quite tedious but after a week I was able to furnish the manager with the requested documents which I then delivered to your establishment. When providing the documents I informed you all that I would be leaving the country soon and would need this payment made before then, My exact words were "I am leaving the country soon when can this happen cause I need that money" The reply was that the board of directors are not in the country and I will have to wait until they return. Even though very angry at this time I tried to control myself . I left the country with my travel allowance money still at Rizzoni's and it has been 3 WEEKS now. Not one message or call from this manager or ANY other manager or anyone of authority to say that the money is ready. Not ONE discussion. I got back a couple days now and messaged the manager 2 days ago to request an update . No one reply. Everything has stopped. Now since 3 weeks has passed I would like to think these boards of directors that need to sign the document are now in the country. I mean....they can't be out for that long right....they do have a business to run ( at least I would like to think so). I am severely disappointed in the lack of gravity or concern in rectifying a matter in which the establishment is fully in the wrong!!!! What has me sooooo upset is that you guys KNOW what you did was wrong and doing the usual "Trini" lackadaisical attitude of not caring, responding or addressing the issues necessary in properly rectifying a situation and going on with business as usual, because clearly your obligation to your customers mean nothing. So I am saying now....WORST EXPERIENCE EVER! Cannot believe that is the way you will treat a customer that you are VERY well knew you have wronged. I gave you all several weeks. Over a month! You have taken my kindness for weakness!! So now if it is I have to tell people about my experience then I will, because clearly you don't care about my BUSINESS money I had to advance for this phone purchase. Clearly legal action is the only way to appropriately deal with this matter. I can assure you all whatever great lengths I have to go to rectify this...

On Valentine's Day, my partner and I decided to celebrate the day at Rizzoni's Ristorante Italiano, hoping for a romantic evening filled with delicious food and attentive service. Unfortunately, our experience fell short of our expectations.

Firstly, despite our reservation, we were seated about 15 minutes later than planned. When we were finally escorted to our table, it was not prepared, and the host initially left us confused before eventually returning to seat us.

The real disappointment began when we waited a staggering 25 minutes for a server to even acknowledge our presence. After expressing our frustration to the host, we were finally attended to, albeit by a server who lacked any semblance of warmth or sincerity. His excuse of the restaurant being busy felt hollow, especially considering we weren't even served water during our lengthy wait.

While the appetizers we ordered were enjoyable, the service continued to disappoint. It took an additional 20 minutes for our bottle of wine to arrive, during which we were subjected to an awkward display of a colleague teaching our server how to open it, leaving us feeling like mere spectators in our own dining experience.

Throughout our meal, our server failed to check on us, and we had to flag down other staff members multiple times just to get basic necessities like water. By the time we requested our bill at 12:15 am, we were so disheartened by the service that we decided to forego dessert, despite enjoying the food.

To add insult to injury, when we finally received our bill at 12:30 am, there was no acknowledgment of our dissatisfaction, no gratitude for our patronage—just a curt "excuse" as it was handed to us.

Despite the excellent quality of the food, the abysmal service left a bitter taste in our mouths. Spending $1500 TTD, we expected a dining experience worthy of the occasion, but instead, we left feeling undervalued and disappointed.

In conclusion, while Rizzoni's Ristorante Italiano may excel in culinary delights, their service leaves much to be desired. I sincerely hope they take steps to improve their customer experience, as great food alone cannot compensate for...

Food was far too salty and service was lackluster.

I recently visited Rizzoni’s Port-of-Spain location and while it was aesthetically pleasing, the food was extremely salty.

I ordered the “Spicy Buffalo Chicken Sandwich”, and I was asked if I wanted the sauce on the side or on the sandwich. I decided that I would prefer it to be on the sandwich instead of having to dip into the sauce.

Upon first taste, my palette was burnt with salt. I tasted the tang and spice of the buffalo sauce but the level of salt made it completely inedible.

After covering the sandwich in ketchup, trying to salvage it with no success, I had to complain. The waitstaff told me “That’s why I asked if you wanted the sauce on the side”.

I justified that I ordered a “Spicy Buffalo Chicken Sandwich”. I did not order a “Fried Chicken Sandwich with Buffalo Sauce on the side”. If they knew the sauce was salty enough to burn someone’s throat, they should limit the amount they put on the sandwich.

The manager was then called and she said the same as the waitstaff. I was disappointed at this point as I felt they were trying to validate why the food was completely inedible and make it seem as though it was my fault for not wanting the sauce on the side.

Luckily, after waiting a while, they asked if I’d like to replace the meal with something else. Due to losing my appetite because of the altercation, I decided to ask for a refund.

I can say that based on this experience, I will not be visiting...