Came here for the first time and was amazed by the luxury. Everything from the entrance to the tables is beautiful. It looks like in a gallery. Me and my wife really appreciated the decoration and especially the music (which on our day was Latin American) Nice and comfy seats. Right away there was an attendant, only one without a mask, who kept distance and was super friendly. We ordered a Turkish coffee, tea and a sweet pancake. We got the tea really quickly, so I went to the toilet. It was also super nice, clean, smelled nice and all in the same gallery style. When I got back I still didn't have the coffee. And there was no pancakes either. Note it was only us and a table who has already been served... There was one waiter talking with this table and ignoring the bell... Once, twice, three times... So I got up and went to the kitchen myself. I asked the cook if it's the pancakes and he replied yes. I asked if I should bring it to the tables and he said it would be done by the waiter... He called him, I think Ozman or something similar. The waiter asked me if there was any problem so I was like what do you mean? 🤷🏼♂️ He rang three times already! I asked if I can get my coffee and he didn't even know I ordered one... 🤦🏼♂️🤦🏼♂️ Maybe if he paid more attention to the actual job instead of just talking with one table the whole time, he would know what we ordered and he would hear the bell from the kitchen 3 times.
For some people the most important thing is the food, for some the cleanliness, for me it's the customer service, because I work in a hospitality industry too. I read a couple of negative comments about a servis in this place so I wonder why the same people keep doing the same mistakes. If you don't care about your job,...
Read moreBeautiful location, nice looking restaurant, very french chic, good food and presentation. Now for the bad parts: for the prices charged and the pretentious looks, service was at best lousy. Waiters all over the place running like headless chicken and not achieving nothing or doing nothing. The best service was provided by the helpers girls. I came in personally and book the table earlier in the day and when I came in the evening they didn't have the booking, the table I kind of choose earlier was taken. They set up an extra seat as need it but no napkin for it, I had to ask for it 3 times until the meal so I got it. I choose a very good red wine and specifically asked to be decanted, the waiter place de bottle in an ice basket I had to asked twice more for decanter. Food ordered oysters as starter to share and main courses, they started to arrive at the table one dish after another, not even all at once if not making the distinction between courses. Forgetting the fact that I work in the business, this was a trattoria kind of service if not a pub:-). And to top it off, is a rip off for tourists and expats alike. One oyster was charge 285TL, that comes at 22€ / piece. Not even fresh Molden oysters for the later Queen don't cost that much. The rest of the prices where in line with other upmarket restaurants, if anything the wine Ch. Kalpak 2016 was 1-209TL cheaper than usual; when the bill came, the exchange given was around 12TL to 1€, when even the change office gives around 17.9-18TL. you must be bloody jocking. Owners should definitely watch the space and staff , management if they really want to make something special. It has the potential, shame about the service and...
Read moreFor my Daughters birthday on March 3, 2021 we went to this restaurant & were extremely disappointed. There were 6 of us & we were directed to a table where window maintenance was being done. No social distancing available although half of the dining room was being used to film a commercial & that would’ve helped. We tried to place our orders however they didn’t have 10 different entrees we asked about. Finally ordered & asked why there are no prices listed on the menu, we were told they “fluctuate”. We should have left at this time. After 35 minutes an entree was “served” & then a couple more after 45 minutes. The birthday girl received her “Mac & cheese” after an hour. Since we were waiting so long it was easy to see the tables around us were receiving excellent service and attention with timely delivery of their entrées. My husband noticed that these tables had ordered alcohol and perhaps that is how you get good service in this restaurant. FYI this restaurant allows people to smoke inside, If this is a problem for you, as it was for us, be aware they will not do anything about it. We are residents of Alanya and cannot understand how any restaurant can disrespect their customers in such a blatant manner. We asked to speak to the manager several times with no one coming to our table to assist us. To say this is a waste of time and money is an understatement. There are wonderful restaurants in Alanya - this is not one of them & the last place I would...
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