Whilst waiting with my family we sat and had a Costa coffee and was sat near to the entrance where the staff work behind the counter. Watched one male staff cutting the cling film to cover the cakes with his TEETH, absolutely disgusting and unhygienic. He repeated this many times. I then witnessed the other male drop the bases of the containers that hold the cakes onto the dirty floor behind the counter then just place the cakes on to the bases without washing the bases. Female manager was present at the time but did nothing. Will not buy anything again from...
Read moreI visited this Costa during a nutrition break between flying this afternoon. I was served by a girl called Emily I believe and what an experience! The girl gave me no eye contact, no smile, one word answers and generally looked like her being there was a jail sentence. Being a member of cabin crew I know how important customer service is especially when dealing with people travelling and I will definitely not be returning to this particular Costa again. Plus, my coconut flat white...
Read moreMost of the staff were lovely, but there was one guy who seemed really stroppy, and as if he did not want to be there.
I dont blame him though. Being stuck in an airport all day can't be nice.
Depsite being an airport Costa, the standards seem to be very similar to other Costa branches.
The cinnamon roll and strawberry lemonade I had were really nice and hit the spot on my long day of travelling.
I did not have anything else, so this review is purely based on those two...
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