The Granite City - Aberdeen Airport — Restaurant in Aberdeen City

I had a bad experience at this poorly managed dreary cafe last week. At least 6 young people (waiters? Cleaners? - hard to tell, as no greeting smiles from any of them ) shuffling about and chatting; yet the service was very poor. Only 3 customers. I ordered a drink and toastie and chips. The girl was not particularly polite or friendly. After a long wait it was served but smelled burned and sure enough underneath both pieces of toast were completely charred and inedible. How any chef could have let this food leave the kitchen I don’t know. When I pointed this out to a waiter it was rather grudgingly returned to the kitchen with no smile or apology. I asked if it could be a bit quicker as I had a plane to catch and the answer was ‘we are short staffed in the kitchen, only one chef’. I asked for the manager and enquired why when they had a total of 6 staff they couldn’t serve a simple toastie properly nor give the ghost of an apology. I asked for a refund and left. Extremely depressed to think of the losses this depressing place must suffer for lack of proper management and lack of...

Brilliant place, great food and atmosphere. The only downfall is the attitude of the workers. I was asked to leave while I was choosing my order, the lady then mentioned I shouldn't take too long to order so I wouldn't be mistaken for just sitting. I was only trying to decide what I wanted. Then upon receiving my order she was very cold with me and slammed my plates and coffee rather than placing carefully. The food was tasty!! But the coffee was awful, it smelled different once I took a few sips, but as I carried on... it just didn't taste like coffee and I started to feel sick with every sip. So I left it as it was and continued to eat, the food replaced my sickness from coffee and I ordered a nice orange juice instead...

Overpriced low quality food. Ordered a croissant and a scrambled eggs on toast. Croissant was ok, but scrambled eggs was one slice of soggy toast without butter topped with egg. Not worth £8.5. Would have at least expected a couple of slices of toast and fuller portion.

Staff were very friendly and hospitable, very good. Cant fault them and very cheery for the morning which was a good pick up. When questioned about the portions they said unfortunately that it's the head office that set the standards and guidelines.

Leaving this review for them to hopefully consider providing a good meal to people over lowest...