Thyme Out — Restaurant in Aberdeen City

Today myself, my dad and my two children had went to the cafe today for lunch( we tried) but was told that there was no tables and we should have booked, myself and my dad frequent this cafe regular and have never had to book, normally the staff are very pleasant but today one member of staff was very rude, she said no tables andwas basically told to leave, so we left and was disappointment so I said to my dad well let’s just wait for a table as we had driven a distance to come here , so I went back in with my two children and the member of staff came over and said can I help you again, I said we will Just wait for a table, she said no you can’t wait. I mentioned to her that she was very rude and she said oh well, so I said are you the owner of this place and she said that’s nothing to do with you and what does it matter. I was taken aback as the attitude was shocking, she was maybe stressed with it being busy but we are paying customers and the rudeness was uncalled for. I then said well we wouldn’t be back in future and the words from her was ok that’s fine we don’t care. Writing this as I hope nobody else get the rudeness for that...

My wife and her friend (sleep deprived mums) were made to feel extremely unwelcome by a member of staff who begrudgingly allowed them a table, as it seemed their prams were of significant inconvenience to the waitress. Towards the end of the meal, they were told to move as it was "pre-booked".

I will be raising this to your management in person to follow up on the complaint as my wife and her friend felt discriminated. If prams are frowned upon when the place was near empty, I wonder how you would treat others in wheelchairs for example? Are they an inconvenience too?

Shame, we know other local people who have experienced similar treatment.

Won't be going back unless things drastically change, there are other places more worthy of our money. I will be popping in to give you a chance to listen to our complaint and explain how things will...

I visited this cafe early last year and have been going regularly since. The food is excellent, freshly homemade, with gluten free and allergy options. The staff always have a friendly smile and conversation and always do their best to accommodate, even on the busy days. Staff are allergy aware, even though they recognise us now, they ask on every visit before taking our order. There is a small car park which is especially good for the elderly and disabled. If you want a cafe that's warm, welcoming with consistently good food, I recommend you give Thyme Out a visit, you won't be...