Costa Coffee — Restaurant in Barnsley

I called in around 12 today and used the drive through. All I wanted was a large tea and when I asked for it, the response I got back through the speaker was "You do know this is a coffee shop?"

I'm going to give the benefit of the doubt and presume it was an attempt at humour/banter but I found myself justifying why I wanted a tea, until the voice responded "Well go on then."

When I got to the service window, the gent continued with more of the same. He told me I could have what I wanted but he couldn't understand why people would come to a coffee shop and order tea. I found myself feeling I needed to defend my tea choice again. I responded outwardly with an attempt at 'banter' but felt uncomfortable.

While I shouldn't have to offer an explanation as to why I was trying to buy something from the menu, in this case I will and maybe something can be learnt from it.

If I'm calling at Costa for a cup of tea, there is a high probability that my day has been chaotic to the degree I haven't had the time to make one for myself. Today was one of those days.

I had just left a funeral directors having paid respects to my deceased relative. With an hour of driving in front of me, miserable weather and knowing I had a heavy afternoon trying to help a friend suffering with their mental health, call me British; but I wanted a cup of tea to make things feel better.

That I'm still mulling this over hours later probably indicates how much better it made me feel.

Maybe a heavy day has made me overly sensitive. As I said, I'm going to give the benefit of the doubt and presume it was an attempt at banter and not an inherent hatred of tea but either way, I'll certainly think twice about calling in again if I'm expected to justify my selection...

23/10/2022 at 09:40, went in for breakfast, taking our reusable Costa Bean 2 Cups (340 ml) and was served by Ellie H.

I ordered 2 medium Cappuccino (362 ml) along with two bacon rolls, which I normally do elsewhere to get the breakfast deal with £2 off each bacon roll.

Ellie politely insisted that our cups counted as small (287 ml). Whilst I appreciate that she felt she was being helpful, my reusable cups are closer to medium than they are to small. And by insisting that our drinks were small drinks, we were ineligible for the breakfast offer, meaning that we paid more than we otherwise have done had we been charged for medium drinks as I requested.

It is the first time I've been challenged when using my cups at any Costa branch. Next time I will speak up at the counter. I didn't want to embarrass Ellie or make myself look like the bad guy by standing up for myself. Instead I've complained to Costa via the website.

This is a great location, the food and coffee good and the service friendly. It would just be nice that when a staff member uses their initiative that they consider the bigger picture and don't do something detrimental to the customer, such as making...

I joined my daughter and grandchildren yesterday at costa coffee tankersley we were told that because we were now a party of 5 (5th member being a 4 year old ) that we had to take a table outside....we obligingly went to choose a table outdoors but the only one in the sun had a used tray of coffee cups at the side of it ....also discovered later when my grandson stepped on it ...a tray with a plate had been left in the floor at the side of our table !!.....whilst inside ,the staff could he seen wiping down tables ....it appeared that outdoors it was acceptable to sit surrounded by other peoples dirty crockery!!...I did ask a member of staff to collect the trays as the one on the floor could have caused injury to my grandson....the staff member did not even acknowledge my comments !!!...and did not come outside to clear around our table !!!...a female came out and cleared the one next to us tho !!!.....appalling customer service to a family made to sit outdoors amongst dirty pots , get some competent staff would be my...