Pizza Hut Basingstoke South — Restaurant in Basingstoke and Deane

SHOCKING AVOID AT ALL COSTS If i could leave 0 stars i would.

Order never arrived which i was already frustrated with but i understand sometimes things go wrong so i contacted customer services the next day with proof of receipt and explained what had happened.

After receiving a response i was told they were going to contact the hut i ordered from to resolve this for me, but then received an email stating the hut confirmed my order was delivered. I have a ring door bell that proves nothing was delivered to the address i ordered from so replied back stating this again i was told this would be looked into and they would contact me afterwards.

They emailed back after four days saying the exact same thing that the hut had confirmed my delivery and completely disregarded me stating i had proof otherwise. They are quite literally lying to me and refusing to refund me my order! So not only did i go hungry that night and was left out of pocket i am now having my integrity questioned after being a loyal customer for years!

My order was placed on the 9th of october and i am writing this review on the 22nd yet still no resolution, just horrific customer service and me being refused my money back for an order i never received that i quite literally have proof of.

This used to be my go too for pizza takeaway but now i would avoid pizza hut as a company at all costs after this...

Staff was attentive when I popped in. Saw that they had a ‘my box’ lunch deal (9” pizza with a side) for £3.99. I thought, “wowzer! I’ll have that!” Staff was very helpful in offering premium upgrades for an additional £3 so I ended up getting a pepperoni and nduja pizza with hot&spicy chicken strips. Yummers - can’t wait! Was told it would be about 15 mins wait. I returned in 10 mins, it was ready! I tucked straight into my piping hot chicken club pizza! It was very delicious, the bacon was crispy and the tomatoes were fresh! The chicken tenders were also scrumptious, not dry, and had a nice crunch. They were definitely lacking any heat and spices; needed chilli or peppers as they were quite bland. I was offered a free dip, that I should’ve gotten with this meal, to write this review which was very...

Received the wrong order. When phoned the costumer service was appaling. When we explained the woman just kept saying 'what do you want . Also they didn't have what we ordered. So why didn't they phone to let us know . Also we were sent a pizza which we didn't know if it was meat or not as we ordered a plant base pizza. Then to be told we couldn't have a refund and it took some doing to have a replacement pizza. By the way the replacement pizza never showed up. So we spent £20 on a pizza that we never got or got a refund. But we did get really awful and useless customer service. The delivery guy was good . Took our money got the wrong order no refund and no replacement pizza. £ 20 down and a ruined Saturday night thanks alot pizza hut . You...