Domino's Pizza - Retford — Restaurant in Bassetlaw

Would give 0 Stars if I could after my experience tonight. VICTORIA is an absolute disgrace after her customer service. I ordered a £25 order, waited an hour and 10 minutes. Said delivered on the app. No phone call or voicemail left to say it had 'been delivered'. Rang after no sign, they said if you don't answer your phone they take it back to store (funny that, because A. it says NOTHING about this in confirmation email OR terms & conditions and B. other people I know in the area have said drivers have knocked on their door when their delivery has arrived.) Asked for a refund ( I work in customer service and am aware that it is within my consumer rights to ask for a refund if I am not happy with what I have received) she said she will not issue us a refund as it is not their fault that it didn't get delivered. I asked why not leave it on the step to which she replied 'in case someone steals it' yet it's ok to take my order back to store for the staff to tuck in to, ay? Rang a second time asking for a refund after reading through terms & conditions, to which the store hung up on us. I have taken this further, written 3 complaints and have mentioned her name to customer services and head office. I have screen shots of proof of NO PHONECALL or VOICEMAIL from Dominos. I have screen shots of their terms & conditions, where it mentions nothing about the phone thing, and screen shots of their liability section. Absolutely disgusting practically taking money off someone so near to Christmas.

Update: I emailed the area manager about the above and they couldn’t have given less of a toss. Said our attitude wasn’t acceptable but it’s not going to be if you’ve just stolen my money and refused to give it back. Plus what about the attitude of your staff member who has a role in customer service? Seems like they’re all the same! Save your money and buy elsewhere, saucy pizza co in Retford are faultless with lovely staff, and they won’t steal your money or speak down the phone to you like...

Summary: They mess up simple orders, not enough drivers so pizzas get cold before they're delivered, have found short curly hairs in our pizza 2 times.

We've been here many times, but yet they somehow manage to mess the order up every time. Sometimes it's just 1 topping missing, sometimes it's been an entirely different pizza to the one ordered. A couple of times we've found short curly hairs in our food too. I genuinely can't remember the last time we ordered a pizza from them and got exactly what we ordered.

They seem to not have enough drivers as the tracker frequently shows our pizza sat on 'Quality Control' (which is just a hot plate while they wait for a driver) for ages, meaning our pizzas are never hot when they arrive. it would be good if someone actually did check the quality of the pizzas while they're sat on the hot plates, maybe then they wouldn't send out so many incorrect pizzas with hairs on them.

We've boycotted them once before for a few months, but upon returning they seemed to be even worse than before. We are now permanently boycotting this Domino's. I do not...

Recently very disappointed with an order I placed, apparently they have new delivery practices in place that doesn't appear when ordering online, and now they can't even ring a doorbell or knock on the door. This means because my phone was on charge upstairs, I completely missed the first delivery as the driver was stood outside my house but didn't knock or ring the doorbell and instead apparently rang my phone.

This means it was sent all the way back to the store and when I finally rang them to ask where it was it was (as it was over an hour since ordering) they explained to me and re-delivered, but by that point the food was room temp at best. Normally had a good experience in the past, but you really need to change your delivery practice...