Domino's Pizza - Belfast - West — Restaurant in Belfast

Completely ridiculous service. We went in tonight and ordered a pepperoni pizza and a plant based pepperoni pizza as members of our family are severely allergic to dairy. When we got home, we discovered upon biting into the pizza that both pizzas had regular cheese. My partner phoned up to complain, explaining that it was an allergy issue and the dairy cheese would make two of us extremely ill, and firstly the person on the phone did not seem to realise this was a serious issue, or be vaguely apologetic about it. He told us that he would send out a replacement pizza but we said we wanted a refund for the pizza too, he said that for the refund we would have to come down to the store as we paid with card. So we said we would come down to pick up the replacement pizza and the refund.

Once we arrived at the shop the staff member told my partner that it was either a replacement pizza or a refund and when my partner said it had been agreed on the phone the staff member called him a liar and told him to get out of the shop.

Dominos pizza really need to take a look at how this branch is being run and we will be contacting the head office about this issue. This does not seem like an isolated incident and staff should not be working if they have not been trained with regards to allergens etc and do not know how to handle mistakes and customer complaints in a...

Definitely not worth the money Domino's has always been overpriced esp when it comes to there sides there not only boring but Iceland do better sides and wedges lol there rotten. I asked for the wedges to be well done and still were solid as a rock. Blaze & Glaze not only do a cheaper pizza but its 10 times better there even cooked by an Italian chef who uses the best toppings.

Chicken goujons not bad but there dips are rough. As for as the large pizza that I got with the family feast was lovely cooked real well. The small pizza was someone else's order it was pretty bad, I highly recommend u don't get tandoori chicken 🤢 as a topping unless u like Indian food. £28 for this meal very disappointing I...

This has to be the worst domino's about FACT.. and the staff will admit it which is even more frustrating. 1hr 40mins for a 12 inch pizza deal and its still not arrived I called the shop after placing the order online after 1hr and she assures me its ready and waiting but they are short drivers. My order has been sitting under a heat light for 40 mins and its still not here. Can't wait to see the quality of what arrives. Honestly 4 star is getting the business from now on.. below standard...