Ginza Kitchen — Restaurant in Belfast

Arrived to the restaurant around 7pm on Sunday. Staff was incredibly rude and not knowledgeable about the menu. We were asked to pay the bill while we were still eating full portions of sushi rolls. Some of us wanted dessert but after seeing this behaviour we thought it would be best to get it somewhere else and that they wanted us to leave. The restaurant was also almost empty and therefore not busy. So there was no reason to rush us and provide awful service. Because of the service, we asked the waiter if it was possible to remove service charge from the bill. I would like to specify all of us normally tip when eating out but we were very disappointed. The waiter says he can remove it without problems and only then we pay with one transaction and leave the restaurant. No question was ever asked on why we would want to remove service charge or if there was any issue. While we were chatting outside, what I assume to be the “manager” or owner, runs out of the restaurant claiming we did not pay service charge with very bad attitude. Again no question was asked on what went wrong. I confirmed we did not pay it only after asking the waiter if he was okay with it. I also told her we were chatting outside for at least 15 minutes, which means we had nothing to hide. More importantly, the payment was done by card. We do not decide the amount that the staff puts on the terminal, only they can decide it. This also proves the staff was okay with us paying the bill without service charge. The “manager” says her waiter told her we said we would have paid service charge separately by cash and that we would leave it on the table. So I kindly let her know it is a lie first of all because we all were there during the conversation, and because it is also impossible that any of us proposed to pay by cash since none of us had British pounds or any cash whatsoever since we all came to Belfast for half day. She insisted that we had to pay it because she has no money to pay her staff and it is owed to her. So I ask her what is she hoping to achieve by lying to our face and treating us like thieves in the middle of the street. It was quite concerning to be treated as thieves while we asked permission to remove service charge. And that permission was granted. She didn’t know what to say and she left the conversation and went to talk to a random dude with tattoos in his own car and they both seemed angry. We decided it was time to go back to our cars and the dude started knocking on the driver car window saying to get down from the car and open the window. I would like to point out the driver is a girl and this dude was threatening a girl younger than him. We refused to engage with him and he kept yelling at us to pay the lady and spits on our car. This dude was not present during the dinner or the payment. He has no idea what happened. So the manager instigated a random dude with tattoos against us. We were quite shocked about this episode. None of us had ever seen such behaviour from restaurants.

This is absolutely concerning. These people should not be allowed to run a restaurant at all. We should have even called the police after being threatened by a stranger in our cars for no reason and we regret not doing that. Avoid this place...

Attended this restaurant for a special family occasion as we have been before and loved it. Service from the get go was awful, it took 15 minutes before our drink orders were taken and a further 20 minutes before our food order was taken. Our mains took nearly 2 hours to come out and there wasn't so much as an apology from the server for the long wait. We had to flag down a staff member to ask for another round of drinks and when they eventually turned up one of the beers was 3 months out of date and was served with a dirty glass, another glass still had lipstick stains on it from the previous customer. When this was brought to the attention of our server there was no apology or mention of the issues other than a "no problem" when asked to replace the drink. Both the starters and mains arrived at the table staggered with one person getting their main and the rest of the table having to wait 20 minutes before their food arrived. Our starters arrived lukewarm and cold, suggesting that it was left under the heat lamp for a while or just forgotten about. One of the mains that was served was practically cold when it hit the table meaning it wasn't finished and not enjoyed. The food itself was good but would have been better had it been at a decent temperature for consumption. When our meals were finished we had to make our way to the front of the restaurant to pay as it was clear that no one was coming to us to check on us or to bring the bill. When the issues mentioned were brought to the attention of the manager at the end of the meal there was no apology and absolutely no sign of remorse or any accountability for the abysmal service. When asked to remove the service charge we were asked "why?". When explained the "manager" did not make eye contact with anyone from our party nor did they apologise for the poor service, cold food and out of date drinks. Just overall abysmal service that left us with bad taste in our mouths and extremely disappointed. Unfortunately this will be the last time we visit this restaurant as the whole experience was completely ruined by the...

That was one of the worst restaurant experiences I've had in Belfast.

I understand that it was a Friday afternoon and a holiday, so the place was fully booked. However, it was clear that the restaurant’s general organization couldn’t handle being at full capacity. The staff were rushing around constantly, yet many tables — including ours — were left waiting far too long for their food.

We had to wait an hour for our order. During that time, no staff member approached us to explain the delay or offer an apology. I had to stop a waiter myself and ask for an update. He eventually returned, apologized, and offered us free desserts — which I didn’t want before dinner. He also told us we’d need to wait another 15 minutes. In reality, it was closer to 20.

Altogether, we waited a full hour for a very simple order: one ramen and three sushi rolls. When the food finally arrived, it was underwhelming. The ramen was bland and the sushi rolls lacked flavor. I know places in Belfast where you can get much better quality for a lower price.

At the end, they gave us one mocktail for free (which my daughter had ordered), but everything else was charged at full price. So — no proper customer service, very average food, and nothing about the experience makes me want to return.

Whoever is managing this place is doing a poor job, and the staff clearly aren’t being supported or...