OYO Avenue House — Hotel in Belfast

DO NOT BOOK WITH OYO!!!!!! Booked OYO Avenue House way back in April for to stay August 6th for 2 nights. I thought it was pay on arrival but noticed OYO had took payment from me the day BEFORE my arrival. So i phoned up and queried this asking of they had received money they confirmed yes and all was good to go. Travelled all the way from Glasgow to Belfast and I arrived at my destination to be told my booking had been cancelled and they were fully booked! I was confused but now i understand THIS HOTEL COMPANY IS GREEDY!! OVERBOOKING AND TAKING GUESTS MONEY THEN CANCELLING THEIR STAY!!! I am in the process of getting OYO shut down! DISGUSTING That they took my money and left me and my 7 year old Daughter stranded in a strange city with nowhere...

Disappointing. Spoiled by the fact that they didn't offer to return an expensive iPhone charger I accidentally left behind. Have still not heard back. No welcome email prior to stay which would have put me at ease considering I couldn't find the confirmation of the room and so was frantically looking for it on the day of travel so I would know where I was going. The staff didn't take the dirty plates away after breakfast so we had to look at these all morning, on the table. They wanted payment before seeing room which I thought was a cheek. There was dirt on the floor outside my room. There was a stain on my pillow. Double bed not King Size meant the comfort factor was compromised. However, two stars for...

Do not book into this place my daughter and my 7yr old granddaughter were booked into oyo avenue guest house which my daughter booked away back in April 2021, they took my daughters payment of £125.46p out here account 2 days before she was to arrive on Friday 6th August 2021, my daughter turned up and they said there was no rooms and that they sent my daughter a email saying her booking was cancelled my daughter never got a email about room being cancelled, and we have learnt my daughter is not the only person that this has happened too lots more people so stay well clear...