LATE CAFE — Restaurant in Belfast

I feel I am writing this review without having anything to write about. To explain, twice now I have been into this cafe and left without anything as they were unable to make what I wanted. Now, I know some people will think "he must be asking for something crazy", but the most recent one was for a decaf coffee! I was told they don't do decaf, but can do single shot instead of the usual double. Not the same thing at all, especially to someone who can't drink caffeinated coffee due to personal reasons. I didn't review after the first time, but I unfortunately feel that, this time, the single star is warranted. Unfortunate, as I'm still to actually get something from this...

If you appreciate good coffee, delicious freshly made donuts, and friendly, helpful customer service this is the spot to go to. Only downside, it's quite small for sitting in. But with the nature of what they're selling it's perfect for grabbing a coffee to go or ordering a selection of donuts for delivery. Vegan options available. Milk alternatives available for coffee. Always busy, but worth waiting a few minutes extra to get a worthwhile treat. Photo ft. Caramel Espresso Glazed Donut. Dreamy. And an Oat Milk Flat White. (I'm dairy free). Coffee and a Donut for £5. Not at all expensive in my opinion for what you're getting, especially when compared to other...

Poor customer service. Understand it's now normal to queue outside, but it was frustrating being the next customer outside in the rain to watch a member of staff have a yarn with his mate for at least 5 minutes, before we could go in and get served. We made a point of this and a staff member who appeared from the back room and hadn't even been there, justified their sh*t service saying "they were talking about coffee" when it was obvious they were talking about biking, rather than just apologize for the wait. Their doughnuts are good, but the coffee has gotten worse and served in tiny cups....