Maggie Mays Belfast Cafe — Restaurant in Belfast

I am deeply enraged by the appalling experiences I've had at Maggie May's, both times being served by the same waitress with a golden-brown ponytail. During my initial visit, I could excuse her lack of attentiveness due to the crowded environment. However, tonight, around 7 PM, when my friend and I arrived at Maggie May's, we were warmly welcomed by a tall, slender male server who seated us promptly, initially setting a positive tone for the evening. However, moments after we settled in, the same golden-brown ponytailed waitress began glaring at us, rolling her eyes in an evident display of contempt. The menus were carelessly tossed onto our table, and before we could even glance at them, she hurried us to order, claiming the kitchen was about to close and urging us to decide quickly. However, there were still three occupied tables in the restaurant, and two more groups arrived shortly after, yet she made no effort to inform them of the impending closure. When my friend requested more time to review the menu, she hovered beside us, persistently pressuring us to order. Her responses to our menu inquiries were barely audible, muttered under her breath, leaving us utterly perplexed. Feeling coerced by the alleged impending kitchen closure and her overt eagerness to conclude her shift, we hastily placed our orders.

Subsequently, two more tables were seated beside us, and she not only neglected to inform them about the kitchen's closing time but also exhibited more patience and a louder, clearer voice when interacting with them than with us.

I firmly believe that my conduct throughout our interaction was nothing short of polite and respectful. Having previously worked as a waitress myself, I have always treated service staff with the utmost respect and understanding. While I empathize with the desire to conclude one's work promptly, the unwarranted eye-rolling, intentional mumbling, and blatant discrepancies in treatment have left me feeling profoundly disheartened. In stark contrast, the demeanor of the other male server was considerably more amiable. However, the reprehensible behavior of the female waitress on both occasions has irreparably tarnished my perception of this establishment. This scathing review is directed...

Really awful experience in this cafe. Arrived and staff had told to us it was cash only which was alright so we went across the road to the post office and took cash out. When we arrived back staff seem suprised to see us again and were quite rude to us all as if they hadnt expected us to actually come back. Then when we asked for a table we were told we would have to pay a 10% service charge as we were a group of 7. When we queried what the service charge was actually for the staff member said it was due to 7 plates of food coming out of the kitchen at the same time. Which honestly is so stupid as every restaurant or cafe caters to this. Our issue however was that only 5 of us were actually getting lunch the others just ordered a hot chocolate . So it did not make sense. When we asked if we could be split into 2 tables the staff member refused and said we had to pay the charge even though they were already getting £70 off of us. It was honestly ridiculous and staff didn’t seem to care and were horrible from the moment we entered. Can guarantee none of us will be back and we will be telling others...

We have been in here before and nice food, varied menu. However this time, the lack of customer service was awful. 5 of us ordered food, average wait time. 1 of our mates she ordered avocado toast. Easy dish to make. Time went on and we all finished our food before hers arrived and they had to be told the food hadn't arrived. No one noticed or cared. We should have said to servers earlier but didn't want to make a scene, except there was no one near our table apart from leaving round the other 4 meals. Then running off without asking anyone did they need anything else. Upon our mates food arriving. It was just set down on table with no acknowledgement it was too long a wait time. Then the ordered extra hash brown was not even on the plate. I work in hospitality and you ALWAYS apologise for longer than acceptable wait times. This would really put us off going again and at no point was anything extra offered or money taken off bill for too long a wait and no sign of extra items ordered(1 at the table also ordered 2 smashed avocado only 1 came and the poached eggs were...