Starbucks Kiosk Belfast Grand Central Station BL — Restaurant in Belfast

Latte was substandard (and not extra hot as I asked) in comparison to other starbucks I have been to and I am a gold rewards member…the woman who served me, Olivia, was extremely rude. I asked if I could scan my app; had the barista simply said no sorry, or politely explained that it’s a different company, that would be absolutely fine, but she rolled her eyes and angrily said that she should put a sign up for the amount of times she gets asked to scan apps and that she was sick of explaining it to people. Ok not my problem get a different job then - I only asked once and don’t appreciate the vitriol given the price I am paying for my coffee 👍 won’t be back and will happily walk 2 mins to great victoria...

A polite young man served me during my visit to the kiosk, and although he was clearly under pressure, he maintained his professionalism. It was evident that he was working alone, which made the situation even more challenging, especially as some customers in the queue were being a bit cheeky with him. Despite this, he still provided excellent coffee and service. However, I do feel that management should take better care of their staff. If things don’t improve, it won’t be long before this hardworking young man loses his enthusiasm and starts...

I actually don’t mind paying £3.70 for a tall Americano if the quality is up there with the best of the best. My fourth visit and this kiosk is getting progressively worse. I’m not sure if it’s a lack of staff training or a total indifference towards the process of making a great cup of coffee? Weak, tasteless and not at all fresh. Staff are not welcoming or friendly. I would have preferred to have provided this feedback privately but could find no way of doing so. Hopefully I can delete or amend this review in the future if...