Yum Bar & Restaurant — Restaurant in Belfast

Hi Yum, Restaurant, the reason I'm leaving 1 star for service is because, me and my best friend and 3 children were there tonite 15/12/23,at 6.30pm, yes we do apologise we were a half a late due to traffic and other reason beyond our control, but I like think yous would have this kinda of understood, first of all when we got in, everything was fine, I said to one of your staff, I had a Birthday cake, and wud it be ok if it was brought out once we all had finished our dinners, simple request, that's all, the girl in question said, that was no problem, and was very polite, but all of a crazy sudden, during our meal, myself and friend who's Birthday it was, was completely unawares, and was just brought with her Birthday Cake, right in our faces, it was so embarrassing, especially for my friend who's birthday it was, your staff who brought it out will remember it, it was dreadful, your staff seems to rush us out, i at least thought your wud have cleared our plates and at least to let me know, we bringing the cake out, as all other Restaurants on the road do, we were not prepared, all your had to do was to say listen do you want us to bring the cake out now, simple question, 🤔, cuz I had we presents and a camcorder ready just to record my friends special Birthday moment, but no it didn't even go that way, it was so imbrassing, even your member of run off, but hey even one of your member staff said to while we waited on our bill, which we asked for, I take it she didn't realise that, due to lack of communication between the staff, do you know, we have people waiting outside on your table, my goodness, how degraceful is that and unprofessional to say that your customers, and yes I your customers, we just felt rushed and awful coming, it just wasn't a nice experience, yes your food was fabulous, but hey we did also pay good tonite, it wasn't that cheap, we didn't mind because of the Amazing food, but hey, please talk to your staff about cummuating properly, just saying, my family own a big restaurant and Business in Belfast City centre, and we could never get on like that with our customer, just saying,hopefully I wud like a reply from you,

Thankyou

Kind...

Helpfully fitted in to a busy restaurant. Order taken quickly. Maybe 15 mins later told no card payments, machine just broken cash only. After about 30 mins, order checked and wait time concerns expressed. After 40 mins an apology as order had been forgotten. We are getting very cold sitting waiting. Everyone around us is served before us. I came in here with my elderly, fragile, only just mobile aunt, leaving her and running to a cash point not really an option. We were ravenous, I'm lightheaded, were thinking of leaving but too hungry to give up! Food took about an hour, apologies were offered. No adjustment to the bill, I was surprised they even charged us. Had very little cash and are then expected to hobble to a cash machine! We were worried if we had enough cash, and when we mentioned this we were sternly reminded we had been told. I pointed out not before we ordered which was not well received.

We did have enough cash but I dread to think what was going to happen if we didn't! We could have come back with it. I think someone, perhaps a manager, should have made some good will gesture here. Also this is a licienced establishment and should not be dependent on one card machine in this day and age. Food was good but overall experience for us was awful! Higher levels of professionalism or management...

Myself my eldest teenage son and 9 year old son with high functioning autism went here last minute after being in the area after calling to a friend's and hearing good reviews. We hadn't booked a table but were accomdated and a warm welcome. The food was absolutely delicious, my youngest son was catered for even though what he wanted specifically wasn't on the menu he always goes for his usual mash potato chicken tenders and a gravy bowl seperatly. Although the waiting and kitchen staff didn't make a fuss and catered to him along with his plain chocolate fudge for dessert. We went around the 20th July and will definitely be back along with practicing some of my Irish language at the end when paying the bill which was a lovely surprise to hear and speak. We will certainly be back. Also cannot recommend their cocktails enough we were pleasantly surprised and laughed at our 'drunk duck' when it was delivered to us in a bath tub. Cannot wait to...