Dixy Chicken — Restaurant in Birmingham

I've been visiting this Dixy Chicken location occasionally over the last ten years or so - I've lost count. Originally, many years ago, I found their prices very expensive compared to other fast food outlets in the area, hence why I chose other places. Another issue was that they didn't accept any card payments - cash only. There is a cash machine directly outside now. The prices seem more in line with other places now, only because the other places' prices have slowly crept up over the years. The food is always something that I've had no complaints about. It's always been well made and tasty. I've never been dissatisfied with the food. Although, over the years, the portion sizes have been getting smaller. Not as many fries are given as they used to - but then again, this is something that almost all fast food places do nowadays. The biggest slap in the face though is the Mega Mix burger. I know most about this because this is my usual choice. It's a chicken burger with chicken strips also in the burger. They used to place 3 strips in the burger, now there are only 2! If others aren't as greedy as me, perhaps they don't mind this so much or haven't even noticed. The food still tastes really good, but portion sizes are getting smaller. Also, their choice of drinks are either whichever cans are available (usually very few choices - yesterday I was limited to either Pepsi or Diet Pepsi). You can get one of the drinks from the machine that they pour into a little carton, but I find these too diluted for my liking. If memory serves correctly, they have Vimto and 7up/Sprite to choose from this machine as well. Bear in mind, if you 'super size' your meal, your drink will come from the machine in a larger carton. On a side note - on a previous visit to this location, I asked for the large meal and paid extra accordingly. When I was given my order to take away, it was a good job I double checked what was inside the bag. I had been given a regular sized meal instead. Then I had to wait another 5 minutes for more fruits to be made. Always check your order! My real issue with this place is the staff. If they had better staff and customer service, I would be here much more often. I have lost track of the number of times I have had to wait for the servers to finish their conversation while I'm stood directly in front of them waiting for service. Yesterday, I timed it and waited 55 seconds - not good at all! I could be rude and just blurt out my order loudly like other customers do, but that's not my style. Perhaps my patience and manners are no longer a virtue in today's society? At busy times, the queue looks like a rugby scrum and there seems to be even less order on the staff-side of the counter. Interestingly, on a few occasions, I've seen some staff members running around working hard whilst others are chilling on their phone - surely they should be helping out, or is that too much to ask? And only once they've causally finished checking out their Instagram feed or replying on WhatsApp, do they causally stroll over to serve. Kudos to those who work hard and shame on those stealing a wage! If there's a bit of a wait time while the food is being prepared, you can usually wait by the counter if it's to-go. Otherwise you can take a seat, especially during busy hours. However, if you're asked to take a seat, your food will not be brought over to you. Instead someone will holler at you from the counter to come and collect it. So keep an ear out for that! They also serve desserts and a few other things at a separate counter, but I've never tried them so can't comment. Overall, I would rate the food 4 stars from what I've tried on the menu - mainly burgers, chicken pieces, fries etc. No pictures to show as it was just a standard burger meal. Burger comes in the usual yellow-coloured carton and fries come in a small white paper bag. And I'm being generous by giving the customer service 2 stars! That averages out to 3 out of 5 stars. Bins and seating area not cleaned regularly so be careful...

Absolutely disgusting, I ordered and went and collected the order. Both bags were filled with chips, rang them the guy on the phone started saying I was lying, I told him to FaceTime me I will show him then asked for my food to which he refused to deliver and then left the phone and went away whilst I was talking to him. Then another man came on the phone then he said he will not give me my food to which I was shocked, I passed the phone to my nephew who then told him and they refused to deliver the food he said it will take over an hour and then asked for the extra chips back. This is the type of service they give when the are in the wrong they don’t apologise or accept responsibility instead take your money and give you attitude. We always used to go here but they have lost a...

Absoloutly hate it,the food is garbage and overpriced,3 pounds for a box of small niblets,give me a break!i can go too mirpur around the corner and get that for 50p!the workers are incredibly rude and have no manners,let me tell you what happened.So i was at dixy with a few freinds waiting in line and as we were talking i notice a few workers laughing at me (which i decide too ignore) then i sit at one of the tables and was being watched by a few workers,they were leaning on the counter,laughing.It was becoming obvious what they were laughing about at this point,because of my height i do not look the same age as alot of my freinds so they decide take the mick out of it,Well guess what you worthless dropouts,you just lost...